Easy Ways to Register

Register early to avoid program cancellation

You should register early for your program to avoid disappointment. We may need to cancel classes with low numbers.

Payments accepted

You can make payment by credit card (Visa or MasterCard) or debit for online and phone payments. When in person registration is available, payment by credit card, debit or cash is accepted. We encourage the use of credit or debit cards at this time. Make your cheques payable to the City of Belleville. There is a $45.00 fee for any cheques returned from the bank.

Class cancellations

We may need to cancel classes if we don't have enough people registered, for bad weather, instructor illness or other reasons. If we need to cancel the program because of low enrollment, we will contact you before the program starts. Please make sure your contact information is current (email and primary phone number).

For cancellations such as bad weather, instructor illness, we will add a class where possible or you will receive a credit on your account. Follow us on X (Formally known as Twitter) or Facebook and on our website under news for class cancellations. Please note that we typically will email clients and follow up with a phone call, but during mass cancellations we may not be able to contact everyone by phone.

If you need to miss a class, unfortunately you will not be able to make it up on another day or in another session. Thank you for your understanding.

Inclusive recreation

We provide recreation programs to you in an inclusive environment. If you need modifications to participate in our programs, we will work with you to come up with an accommodation plan. Support people are free of charge (you may have to pay an extra fee for some program materials). For more information go to our accessibility page.

You may be eligible for financial help. Learn more about our recreation fee assistance.

Refund and Withdrawals

You will receive a refund in the form of a credit unless you request a refund. You will receive your refund using the original payment method, except for cash. For debit and credit card refunds, you will receive a refund on the original card within 10-12 business days. You will receive your cheque refund 10-15 days from the cheque clearing our system.

If you have more than one withdrawal, you will only pay one administration fee per transaction.

We cancel the program

• You will have the option to switch to another course or receive a credit on your account

You withdraw from a program before the start date (must be 24 hours before)

• You will receive a refund in the form of a credit on your account
• You will pay a $15.00 administration fee

You withdraw from a program before the start date (less than 24 hours before)

• You will not receive a refund or credit except in special cases
• You have the option of transferring to another program if there is space
• You will not pay the $15.00 administration fee for transfers

You withdraw from a program after the start date

• You will not receive a refund or credit except in special cases

• You have the option of transferring to another program if there is space
• You will not pay the $15.00 administration fee for transfers

You withdraw from a program because of medical reasons

• You will receive a refund in the form of a credit, which is pro-rated
• You will not pay the administration fee

Recreational Swim, skates, sports and games - withdrawals

• Clients will be able to withdraw for their recreational swims, skates and drop-in sports and games both online and by phone/in person. You will receive a credit or have the option of receiving a refund based on your original payment method (except cash - will be issued as a cheque). You are asked to give as much notice as possible (24 hours notice is required to receive a credit on your account, except due to a medical reason) to allow other clients to register for these programs.