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Easy Ways to Register

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HomeRegister for ProgramsEasy Ways to Register

Winter 2023 Session registration begins Tuesday, January 3, 2023 for City Taxpayers and Friday, January 6, 2023 for Non-City Taxpayers. Activity Guide/activities will be available for viewing starting December 23, 2022.

Check out our Activity Guide for what's available for the winter session.

Winter session registration dates

Mark your calendars for our next session.

City Taxpayers: Tuesday, January 3, 2023

Non-City Taxpayers: Friday, January 6, 2023

Check out our Activity Guide on Friday, December 23, 2022 for what's available for session.

Spring 2023 Program Registration - mark your calendar

Mark your calendars!

City Taxpayers: Monday, March 27, 2023

Non-City Taxpayers: Thursday, March 30, 2023

New registration system in place

You will need to set up your account in order to register for programs, including recreational swims. Accounts can be created by:

1. Phone at 613-966-4632
2. Online

Ways you can register

You can register for programs online, in person or by phone. You must pay at the time of registration.

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Online

You can register online by logging into your account or you can create your account. There are no fees to register online.

Register Online
QSWC customer service desk
In Person

You can register in person at the Quinte Sports and Wellness Centre located at 265 Cannfiton Road, Belleville ON.

Register In Person
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Phone

Contact us at 613-966-4632. To register, you must speak with a customer service staff. Check our hours of operation.

Register by Phone

How to set up an account and register online

Are you looking to set up an online account and register online? Watch our videos below or follow the step by step instructions below to learn how to create an account, search and register for programs and register for recreational swims.

  1. Login in to the registration portal
  2. Click Sign Up to create a new account (all existing clients and new clients must set up an account in the new system).
  3. You will need to fill out the details outlined on the page, including but not limited to, name, date of birth, email address, mailing address, etc.
  4. You will be asked to review the Terms and Conditions and click to accept.
  5. You will then be asked to confirm you are not a robot and then you can click submit.
  6. You will receive an email from communications@perfectmind.com  with your temporary password. Check your spam or junk folders if you do not see it in your inbox.
  7. You can then login in using your email and temporary password and then it will prompt you to create your own password.
  8. Once you've done that, you can login with your email and your new password.

 

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How to create your online account
person clicking computer screen
How to register for programs
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How to withdraw from swims/skates/gymnasium activities online

General information

You will be able to register at 8:30 a.m. on the first day of registration on a first-come, first- served basis. As a reminder, registration is only available online and through the phone for the upcoming registration due to COVID-19.

Register early to avoid program cancellation

You should register early for your program to avoid disappointment. We may need to cancel classes with low numbers.

Payments accepted

You can make payment by credit card (Visa or MasterCard) or debit for online and phone payments. When in person registration is available, payment by credit card, debit or cash is accepted. We encourage the use of credit or debit cards at this time. Make your cheques payable to the City of Belleville. There is a $45.00 fee for any cheques returned from the bank.

Class cancellations

Due to COVID-19, we may need to cancel classes/programs due to current restrictions. We may also need to cancel classes if we don't have enough people registered, for bad weather, instructor illness or other reasons. If we need to cancel the program because of low enrollment, we will call you before the program starts. Please make sure your contact information is current.

For cancellations such as bad weather, instructor illness, we will add a class where possible or you will receive a credit on your account. Follow us on Twitter or Facebook for class cancellations.

If you need to miss a class, unfortunately you will not be able to make it up on another day or in another session. Thank you for your understanding.

Inclusive recreation

We provide recreation programs to you in an inclusive environment. If you need modifications to participate in our programs, we will work with you to come up with an accommodation plan. Support people are free of charge (you may have to pay an extra fee for some program materials). For more information go to our accessibility page.

You may be eligible for financial help. Learn more about our recreation fee assistance.

Refund and Withdrawals

You will receive a refund in the form of a credit unless you request a refund. You will receive your refund using the original payment method, except for cash. For debit and credit card refunds, you will receive a refund on the original card within 10-12 business days. You will receive your cheque refund 10-15 days from the cheque clearing our system.

If you have more than one withdrawal, you will only pay one administration fee per transaction.

We cancel the program

  • You will have the option to switch to another course or receive a credit on your account

You withdraw from a program before the start date (must be 24 hours before)

  • You will receive a refund in the form of a credit on your account
  • You will pay a $15.00 administration fee

You withdraw from a program after the start date

  • You will not receive a refund or credit except in special cases
  • You have the option of transferring to another program if there is space
  • You will not pay the $15.00 administration fee for transfers

You withdraw from a program because of medical reasons

  • You will receive a refund in the form of a credit, which is pro-rated
  • You will not pay the administration fee

Recreational Swims - Trial

  • Clients will be able to withdraw for their recreational swims both online and by phone/in person. You will receive a credit or have the option of receiving a refund based on your original payment method (except cash - will be issued as a cheque). You are asked to give as much notice as possible to allow other clients to register for swims.
Register for Programs
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    • Create a new account
    • Easy Ways to Register
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    • Recreation Program Fees
    • Register Online

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265 Cannifton Road
Belleville, Ontario K8N 4V8
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