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Outside of the Quinte Sports and Wellness Centre

Rules and Policies

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HomePlan Your VisitRules and Policies

The City of Belleville's Community Services Department has rules and policies in place to ensure that staff and clients are safe and enjoy their visit while at our facilities. Please review the RZone Policy and general facility rules.

RZone Policy

The RZone is all about respect and responsibility – respect for yourself, respect for others, and responsibility for your actions.

The RZone Policy is a “zero tolerance” behaviour policy which outlines measures to discourage incidents of inappropriate behaviour and to ensure that any instances are dealt with quickly, fairly and in a consistent manner. It applies to all City of Belleville facilities, properties, City-sponsored events, programs, written or verbal communications or at any other location where City staff are present.

The goal is to promote a positive, safe enjoyable and supportive environment for all participants, spectators, contractors, volunteers and employees.

The City of Belleville is a place of mutual respect for staff, volunteers clients and visitors. We will not tolerate behaviour or language that is: threatening, abusive or violent.

To report an incident, email us or call 613-967-3265

General facility rules

  • Please be respectful to all;
  • Outdoor shoes, food, drinks and personal items are not allowed in the fitness, gym or track areas;
  • The City of Belleville is not responsible for lost or stolen items;
  • Lock your items in a locker (locks can be purchased at the customer service desk);
  • Avoid the use of scented products (perfume, cologne, hairspray);
  • Attendance capacities may change depending on the activity;
  • No running or playing games/hockey except in designated areas;
  • Solicitation is strictly prohibited within the facility and on the property. This includes, but is not limited to, the distribution of flyers, solicitation of donations, sales activities, and any other forms of solicitation.;
  • Fundraising is not permitted unless approved by the Community Services Department. It is reserved for user groups within the QSWC;
  • Alcohol is not permitted in the facility or the premises without proper approval and licensing;
  • Smoking and vaping on the property and in the facility are not permitted;
  • Children under 10 years must have a parent or guardian remain in the facility and never be left alone.
  • Cameras and cell phones are not permitted for picture taking or recording in the pool, pool changerooms, dressing rooms, washrooms (without approval).

Change room rules

  • No cameras or cell phone usage is allowed;
  • You need to remove your lock daily; we remove locks left on overnight with contents taken to the lost and found (at the customer service desk).

Fitness studio rules

  • Water is allowed - only in a closed container and no glass containers please;
  • No cameras or cell phone usage is allowed;
  • Please report any accident, injury, or equipment breakdown to staff.

Workout studio rules

  • Staff are here to help answer your questions and to keep everyone safe; they are not to provide personal training advice;
  • Water is allowed - only in a closed container and no glass containers please;
  • No cameras or cell phone usage is allowed; respect those around you by taking calls outside the studio;
  • Please use disinfectant provided to wipe down the equipment after use;
  • Do not remove weights from the designated areas;
  • Return all equipment to the proper location after each use;
  • Please use the safety features on all equipment;
  • Proper fitness attire must be worn including athletic shoes – no bare feet, sandals, or other footwear;
  • Respect others by sharing equipment between sets;
  • This space is for adults over 16 years;
  • If you are 13-15 years, you must have an adult with you (or complete the orientation sessions).

Indoor track rules

The track is a shared space. Please follow the track rules.

  • Please wear only clean athletic footwear on the track;
  • Water is allowed - only in a closed container and no glass containers please;
  • Please do not use walking sticks or poles with sharp ends;
  • Strollers, walkers, assistive devices are allowed on the track, provided the wheels are clean;
  • Track users under 10 years must have an adult with them for proper supervision;
  • There is no viewing or standing around the track;
  • Food is not permitted on the track;
  • Balls are other equipment are not permitted on the track;
  • Please do not spit or litter;
  • Please do not use free weights or equipment on the track;
  • Please run or walk in the direction indicated for that day;
  • Teams may use the track but must have a team representative with them at all times (except during tournaments - teams and coaches are not permitted on the track;
  • Please allow faster walkers or runners to pass in the outer lanes;
  • Stretching is permitted in the corner areas of the track;
  • Noise levels from the FDC Arena will vary and music will be played. Report excessive noise to the customer service desk or facility staff; 
  • When slowing to a stop or changing lanes, please shoulder check and verbalize your intention before stepping off the track or passing.

Pickleball notes

After receiving the results from the recent Pickleball User Survey, we are making changes to our recreation pickleball program in hopes to assist some of the challenges our clients have been experiencing. Please visit or call Customer Service with any questions you may have after reviewing this information.

Each pickleball player will need to select a play level: Beginner, Intermediate, or Advanced

Beginning March 11, 2024 you will need to call (613-966-4632) or visit our Customer Service Desk to register for your correct level membership pass. Only one pass per client will be permitted. Passes are provided at a zero cost.

Pickleball registration will now be taking place monthly.

  • Session Dates: January 2-31- Registration December 17 for City Residents/Taxpayers/20 for Non-City Residents/Taxpayers
  • Session Dates: February 1-28 - Registration January 21 for City Residents/Taxpayers/24 for Non-City Residents/Taxpayers
  • Session Dates: March 1-31 - Registration February 18 for City Residents/Taxpayers/21 for Non-City Residents/Taxpayer

  • Session Dates: April 1-30 - Registration March 18 for City Residents/Taxpayers/21 for Non-City Residents/Taxpayer

  • Session Dates: May 1-30 - Registration April 15 for City Residents/Taxpayers/17 for Non-City Residents/Taxpayer

  • Session Dates: June 1-30 - Registration May 20 for City Residents/Taxpayers/23 for Non-City Residents/Taxpayer

  • Session Dates: July 2-31 - Registration June 17 for City Residents/Taxpayers/20 for Non-City Residents/Taxpayer

  • Session Dates: August 1-31 - Registration July 15 for City Residents/Taxpayers/18 for Non-City Residents/Taxpayer

  • Session Dates: September 1-30 - Registration August 19 for City Residents/Taxpayers/22 for Non-City Residents/Taxpayer

  • Session Dates: October 1-31 - Registration September 16 for City Residents /Taxpayers/19 for Non-City Residents/Taxpayer

  • Session Dates: November 1-30 - Registration October 21 for City Residents/Taxpayers/24 for Non-City Residents/Taxpayer

  • Session Dates: December 1-30 - Registration November 18 for City Residents/Taxpayers/21 for Non-City Residents/Taxpayer

  • Session Dates: January 2-31, 2026 - Registration December 16 for City Residents/Taxpayers/19 for Non-City Residents/Taxpayer

  • For information, visit: Pickleball Registration

 

Frequently Asked Questions

1) How do I know what level I am at if I usually play a split level (i.e. Beg/Int or Int/Adv)?

Use this week to ask the staff where you would best fit. Or use your best judgement – how long have you played, are you here for beginner fun, or more challenging level of play, or have you been playing for some time and can keep up with a faster paced, higher level of play?

2) How can I change levels if the level I choose is no longer appropriate?

If you would like to learn more about the levels, please connect with a program coordinator for more information. Requests to switch pickleball levels will only be accommodated during the last week before the next session registration is open, these requests can be made through RCCSProgrammers@belleville.ca

Please NOTE: While we are aware that the pickleball program fills quickly, it is a first come, first serve system and we are unable to facilitate switches during registration in the event your designated level/class is full.

3) What is the reasoning behind monthly registration?

As a result of the Pickleball User Survey, many selected weekly or monthly options. Monthly was the middle ground. It will allow more access if people cannot get in as they only have to wait one month to try again rather than wait 3 months.

4) Will future registrations still be separated for City Taxpayers/Residents or will it become monthly for everyone?

Registrations will remain as City Taxpayers/Residents first and then open to all 3 days later. Registration for your pickleball sessions can still be done online, in-person, or over the phone.

5) Why are the fees increasing 100%?

The fees review study that is underway determined that some programs had a higher 'community' benefit versus sports that have an 'individual' benefit and should be subsidized by the Taxpayers less and paid for by the users. Others will also be paying $6.00 per play too (basketball, volleyball, badminton, shinny hockey, etc.).

6) What if the new schedule doesn’t work for me after I’ve already selected my level?

We are doing the schedule month by month to review and adjust as needed. Unfortunately, you will have to select your level and play within it. We understand this potentially may reduce the number of times you can play per week.

7) Why are there no longer split levels?

We received a very high number of responses from the Pickleball User Survey that indicated they prefer to play with the same levels. Splitting the levels also deters people from playing in multiple sessions per day which will open some additional spaces for those who could not get a space to play – ultimately making it more fair.

Skating rules

  • Skating rules

Swimming rules

  • Swimming rules

 

 

Gymnasium rules

  • All patrons who participate in any gymnasium programs must respect the following rules:

    • Children under 10 years must have a parent or guardian remain in the facility and never be left alone.
    • Respect gym hours: Use the facility only during designated operating hours.
    • No outside footwear, food, or drink are permitted. Water bottles are allowed.
    • Remove any trash, and return equipment to its proper place after use.
    • No horseplay or roughhousing that could cause harm to yourself or others.
    • Listen to and follow directions given by gymnasium staff.
    • In case of an injury, notify staff immediately. A first-aid kit is available.
    • Keep noise levels down: Avoid excessive yelling and no music is to be played through your phone or speaker.
    • Play fairly and respect all participants and staff
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