Rules and Policies

The City of Belleville's Community Services Department has rules and policies in place to ensure that staff and clients are safe and enjoy their visit while at our facilities. Please review the RZone Policy and general facility rules.

RZone Policy

The RZone is all about respect and responsibility – respect for yourself, respect for others, and responsibility for your actions.

The RZone Policy is a “zero tolerance” behaviour policy which outlines measures to discourage incidents of inappropriate behaviour and to ensure that any instances are dealt with quickly, fairly and in a consistent manner. It applies to all City of Belleville facilities, properties, City-sponsored events, programs, written or verbal communications or at any other location where City staff are present.

The goal is to promote a positive, safe enjoyable and supportive environment for all participants, spectators, contractors, volunteers and employees.

The City of Belleville is a place of mutual respect for staff, volunteers clients and visitors. We will not tolerate behaviour or language that is: threatening, abusive or violent.

To report an incident, email us or call 613-967-3265

General facility rules

Please be respectful to all;
Outdoor shoes, food, drinks and personal items are not allowed in the fitness, gym or track areas;
The City of Belleville is not responsible for lost or stolen items;
Lock your items in a locker (locks can be purchased at the customer service desk);
Avoid the use of scented products (perfume, cologne, hairspray);
Attendance capacities may change depending on the activity;
No running or playing games/hockey except in designated areas;
Solicitation is strictly prohibited within the facility and on the property. This includes, but is not limited to, the distribution of flyers, solicitation of donations, sales activities, and any other forms of solicitation.;
Fundraising is not permitted unless approved by the Community Services Department. It is reserved for user groups within the QSWC;
Alcohol is not permitted in the facility or the premises without proper approval and licensing;
Smoking and vaping on the property and in the facility are not permitted;
Children under 10 years must have a parent or guardian remain in the facility and never be left alone.
Cameras and cell phones are not permitted for picture taking or recording in the pool, pool changerooms, dressing rooms, washrooms (without approval).

Change room rules
No cameras or cell phone usage is allowed; You need to remove your lock daily; we remove locks left on overnight with contents taken to the lost and found (at the customer service desk).
Fitness studio rules
Water is allowed - only in a closed container and no glass containers please; No cameras or cell phone usage is allowed; Please report any accident, injury, or equipment breakdown to staff.
Workout studio rules
Staff are here to help answer your questions and to keep everyone safe; they are not to provide personal training advice; Water is allowed - only in a closed container and no glass containers please; No cameras or cell phone usage is allowed; respect those around you by taking calls outside the studio; Please use disinfectant provided to wipe down the equipment after use; Do not remove weights from the designated areas; Return all equipment to the proper location after each use; Please use the safety features on all equipment; Proper fitness attire must be worn including athletic shoes – no bare feet, sandals, or other footwear; Respect others by sharing equipment between sets; This space is for adults over 16 years; If you are 13-15 years, you must have an adult with you (or complete the orientation sessions).
Indoor Track Courtesy Guidelines
The track is a shared space. Kindly adhere to the guidelines below, so everyone can enjoy equally: Please wear clean athletic shoes only on the track. Water is welcome — kindly use a closed, non‑glass container. For safety, walking sticks or poles with sharp ends are not permitted. Strollers, walkers, and other assistive devices are welcome, as long as wheels are clean. Children under 10 years must be accompanied by an adult for proper supervision. For everyone’s safety, no standing or spectating on or around the track. Food is not permitted on the track. To prevent damage and injury, balls and other sports equipment are not allowed. Please help keep the area clean by not spitting or littering. Free weights and exercise equipment are not allowed on the track. Please walk or run in the posted direction for the day. Teams may use the track with a designated team representative present at all times. Exception: During tournaments, teams and coaches are not permitted on the track. Kindly allow faster walkers or runners to pass by staying to the inside lanes. Stretching is welcome in the designated corner areas of the track. Noise levels from the FDC Arena may vary, and music will be playing. If noise becomes excessive, please let facility staff or the customer service desk know. When slowing down, stopping, or changing lanes, please shoulder check and clearly communicate your intention to others before moving off the track or passing.
Pickleball notes
After receiving the results from the recent Pickleball User Survey, we are making changes to our recreation pickleball program in hopes to assist some of the challenges our clients have been experiencing. Please visit or call Customer Service with any questions you may have after reviewing this information. Each pickleball player will need to select a play level: Beginner, Intermediate, or Advanced Beginning March 11, 2024 you will need to call (613-966-4632) or visit our Customer Service Desk to register for your correct level membership pass. Only one pass per client will be permitted. Passes are provided at a zero cost. Pickleball registration will now be taking place monthly. See below 2026 dates: Jan 5-31 Registration: Dec 9 and 12 - City Residents/Taxpayers and Non-City Residents/Taxpayers Feb 1-28 Registration: Jan 20 and 23 - City Residents/Taxpayers and Non-City Residents/Taxpayers March 1-31 Registration: Feb 17 and 20 - City Residents/Taxpayers and Non-City Residents/Taxpayers April 1-30 Registration: March 17 and 20 - City Residents/Taxpayers and Non-City Residents/Taxpayers May 1-31 Registration: April 21 and 24 - City Residents/Taxpayers and Non-City Residents/Taxpayers June 1-20 Registration: May 19 and 22 - City Residents/Taxpayers and Non-City Residents/Taxpayers July 1-31 Registration: June 16 and 19 - City Residents/Taxpayers and Non-City Residents/Taxpayers August 1-31 Registration: July 21 and 24 - City Residents/Taxpayers and Non-City Residents/Taxpayers September 1-30 Registration: August 18 and 21 - City Residents/Taxpayers and Non-City Residents/Taxpayers October 1-31 Registration: September 21 and 24 - City Residents/Taxpayers and Non-City Residents/Taxpayers November 1-30 Registration: October 20 and 23 - City Residents/Taxpayers and Non-City Residents/Taxpayers December 1-31 Registration: November 17 and 20 - City Residents/Taxpayers and Non-City Residents/Taxpayers For information, visit: Pickleball Registration Frequently Asked Questions 1) How do I know what level I am? Ask staff for guidance during your first week, or use your best judgment based on your experience, comfort level, and the pace of play you can maintain. 2) Can I change levels later? Level change requests are accepted only during the final week before the next session opens. Contact RCCSProgrammers@belleville.ca or a program coordinator for level guidance. Please note that level switches cannot be accommodated if a class is full, as registration is first come, first served. 3) Why monthly registration? Based on participant feedback, monthly registration offers better access, allowing players to try again after one month instead of waiting three. 4) Will resident priority continue? Yes. City Taxpayers/Residents register first, with registration opening to everyone three days later. Registration remains available online, in person, or by phone. 5) What if the schedule doesn’t work for me? Schedules are reviewed monthly and may be adjusted. However, once a level is selected, participants must play within that level, which may limit weekly play opportunities. 6) Why were split levels removed? Survey feedback showed a strong preference for same‑level play. Eliminating split levels also helps reduce repeat daily play, creating fairer access and opening more spots for others.
Skating rules
Skating rules
Swimming rules
Swimming rules

Change room rules

No cameras or cell phone usage is allowed;
You need to remove your lock daily; we remove locks left on overnight with contents taken to the lost and found (at the customer service desk).

Fitness studio rules

Water is allowed - only in a closed container and no glass containers please;
No cameras or cell phone usage is allowed;
Please report any accident, injury, or equipment breakdown to staff.

Workout studio rules

Staff are here to help answer your questions and to keep everyone safe; they are not to provide personal training advice;
Water is allowed - only in a closed container and no glass containers please;
No cameras or cell phone usage is allowed; respect those around you by taking calls outside the studio;
Please use disinfectant provided to wipe down the equipment after use;
Do not remove weights from the designated areas;
Return all equipment to the proper location after each use;
Please use the safety features on all equipment;
Proper fitness attire must be worn including athletic shoes – no bare feet, sandals, or other footwear;
Respect others by sharing equipment between sets;
This space is for adults over 16 years;
If you are 13-15 years, you must have an adult with you (or complete the orientation sessions).

Indoor Track Courtesy Guidelines

The track is a shared space. Kindly adhere to the guidelines below, so everyone can enjoy equally:

- Please wear clean athletic shoes only on the track.
- Water is welcome — kindly use a closed, non‑glass container.
- For safety, walking sticks or poles with sharp ends are not permitted.
- Strollers, walkers, and other assistive devices are welcome, as long as wheels are clean.
- Children under 10 years must be accompanied by an adult for proper supervision.
- For everyone’s safety, no standing or spectating on or around the track.
- Food is not permitted on the track.
- To prevent damage and injury, balls and other sports equipment are not allowed.
- Please help keep the area clean by not spitting or littering.
- Free weights and exercise equipment are not allowed on the track.
- Please walk or run in the posted direction for the day.
- Teams may use the track with a designated team representative present at all times.
  Exception: During tournaments, teams and coaches are not permitted on the track.
- Kindly allow faster walkers or runners to pass by staying to the inside lanes.
- Stretching is welcome in the designated corner areas of the track.
- Noise levels from the FDC Arena may vary, and music will be playing. If noise becomes excessive, please let facility staff or the customer service desk know.
- When slowing down, stopping, or changing lanes, please shoulder check and clearly communicate your intention to others before moving off the track or passing.

Pickleball notes

After receiving the results from the recent Pickleball User Survey, we are making changes to our recreation pickleball program in hopes to assist some of the challenges our clients have been experiencing. Please visit or call Customer Service with any questions you may have after reviewing this information.

Each pickleball player will need to select a play level: Beginner, Intermediate, or Advanced

Beginning March 11, 2024 you will need to call (613-966-4632) or visit our Customer Service Desk to register for your correct level membership pass. Only one pass per client will be permitted. Passes are provided at a zero cost.

Pickleball registration will now be taking place monthly. See below 2026 dates:

Jan 5-31

Registration: Dec 9 and 12 - City Residents/Taxpayers and Non-City Residents/Taxpayers

Feb 1-28

Registration: Jan 20 and 23 - City Residents/Taxpayers and Non-City Residents/Taxpayers

March 1-31

Registration: Feb 17 and 20 - City Residents/Taxpayers and Non-City Residents/Taxpayers

April 1-30

Registration: March 17 and 20 - City Residents/Taxpayers and Non-City Residents/Taxpayers

May 1-31

Registration: April 21 and 24 - City Residents/Taxpayers and Non-City Residents/Taxpayers

June 1-20

Registration: May 19 and 22 - City Residents/Taxpayers and Non-City Residents/Taxpayers

July 1-31

Registration: June 16 and 19 - City Residents/Taxpayers and Non-City Residents/Taxpayers

August 1-31

Registration: July 21 and 24 - City Residents/Taxpayers and Non-City Residents/Taxpayers

September 1-30

Registration: August 18 and 21 - City Residents/Taxpayers and Non-City Residents/Taxpayers

October 1-31

Registration: September 21 and 24 - City Residents/Taxpayers and Non-City Residents/Taxpayers

November 1-30

Registration: October 20 and 23 - City Residents/Taxpayers and Non-City Residents/Taxpayers

December 1-31

Registration: November 17 and 20 - City Residents/Taxpayers and Non-City Residents/Taxpayers

For information, visit: Pickleball Registration

Frequently Asked Questions

1) How do I know what level I am?
Ask staff for guidance during your first week, or use your best judgment based on your experience, comfort level, and the pace of play you can maintain.

2) Can I change levels later?
Level change requests are accepted only during the final week before the next session opens. Contact RCCSProgrammers@belleville.ca or a program coordinator for level guidance. Please note that level switches cannot be accommodated if a class is full, as registration is first come, first served.

3) Why monthly registration?
Based on participant feedback, monthly registration offers better access, allowing players to try again after one month instead of waiting three.

4) Will resident priority continue?
Yes. City Taxpayers/Residents register first, with registration opening to everyone three days later. Registration remains available online, in person, or by phone.

5) What if the schedule doesn’t work for me?
Schedules are reviewed monthly and may be adjusted. However, once a level is selected, participants must play within that level, which may limit weekly play opportunities.

6) Why were split levels removed?
Survey feedback showed a strong preference for same‑level play. Eliminating split levels also helps reduce repeat daily play, creating fairer access and opening more spots for others.

Skating rules

Skating rules

Swimming rules

Swimming rules

Gymnasium rules
All patrons who participate in any gymnasium programs must respect the following rules: Children under 10 years must have a parent or guardian remain in the facility and never be left alone. Respect gym hours: Use the facility only during designated operating hours. No outside footwear, food, or drink are permitted. Water bottles are allowed. Remove any trash, and return equipment to its proper place after use. No horseplay or roughhousing that could cause harm to yourself or others. Listen to and follow directions given by gymnasium staff. In case of an injury, notify staff immediately. A first-aid kit is available. Keep noise levels down: Avoid excessive yelling and no music is to be played through your phone or speaker. Play fairly and respect all participants and staff

Gymnasium rules

All patrons who participate in any gymnasium programs must respect the following rules:
- Children under 10 years must have a parent or guardian remain in the facility and never be left alone.
- Respect gym hours: Use the facility only during designated operating hours.
- No outside footwear, food, or drink are permitted. Water bottles are allowed.
- Remove any trash, and return equipment to its proper place after use.
- No horseplay or roughhousing that could cause harm to yourself or others.
- Listen to and follow directions given by gymnasium staff.
- In case of an injury, notify staff immediately. A first-aid kit is available.
- Keep noise levels down: Avoid excessive yelling and no music is to be played through your phone or speaker.
- Play fairly and respect all participants and staff

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