Important note on facility restrictions
Updated: January 26, 2021
To help reduce the risk of exposure to, and spread of COVID-19, the City of Belleville’s Recreation, Culture & Community Services department has put the following policy in place:
Visitors, participants, coaches and team personnel residing in a Red (Control), Grey (Lockdown) Zone or residing outside the province of Ontario, shall not be permitted to use any indoor Recreation, Culture & Community Services facility.
This includes, but is not limited to: recreation and culture activities, rentals and City of Belleville led initiatives at the Quinte Sports & Wellness Centre, Glanmore National Historic Site, Parkdale Community Centre and Community Archives.
In the event that Hastings, Prince Edward Public Health should move to Red or Grey Zone designation, those who reside within the HPEPH region will still be permitted to use the facilities (subject to restrictions). Anyone who resides outside of the HPEPH region who is in a Red or Grey zone will not be permitted.
This policy is in effect until further notice.
Frequently asked questions related to program, rental and service cancellations
Below is a series of frequently asked questions for the Quinte Sports and Wellness Centre due to the Coronavirus (COVID-19). These FAQ’s will be updated on a regular basis.
Please stay updated with the latest information from the City of Belleville’s COVID-19 Response.
City of Belleville COVID-19 Updates
For more information on the Coronavirus (COVID-19), visit Hastings, Prince Edward Public Health.
Aquatics
Are the indoor pools open? |
The Templeman Aquatic Centre will re-open after the shutdown beginning on February 16, 2021 for the Belleville Beast Swim Team and open for recreational swims, aquafit and advanced aquatics beginning the week of February 22, 2021. Advanced booking is required for recreational swims. Register by calling 613-966-4632 or online. Drop-ins will not be permitted. Timed entry for all bookings is in place to ensure that reduced capacity with physical distancing can be maintained. Lane swims, public swims and limited private booking by sports groups with “Return to Play” protocols in place will be offered initially. Please note the preschool pool is unavailable at this time. |
I am nervous about coming back. What will things look like? |
It's completely understandable that you would be a bit nervous. We have created a Templeman Aquatic Centre reopening video to help walk you through what you can expect. In addition to the information in the video, face coverings are not required while standing in line outside. |
How do I reserve a time for swimming? |
You can book a time slot online or by calling 613-966-4632. Payment is required at the time of booking. Tickets will be available for purchase online or by phone prior to arrival only. Drop-ins will not be permitted at this time. |
How far in advance can I book a swim? |
Swims will be available for booking beginning the week of February 16th for swims starting the following week. Bookings are available in one week increments, always available on the Tuesday at 8:30 a.m. |
What if I need to cancel my booking? |
If you need to cancel your booking, you can do this by phoning the Customer Service Desk at 613-966-4632, at least 24 hours in advance of your scheduled booking. View our cancellation policy for additional information. |
Will showers, change rooms and washrooms be open in the pool area? |
You will be able to use the change rooms designated for each booking. Showers will be available before pool entry and washrooms will be open. Swimmers must shower and wash before entering the pool. You are able to rinse off when you come out but you have a maximum of 15 minutes after a swim in the change room. Please note: Our change rooms will be on a rotating schedule. You may have to use the family change room. Physical distancing must be maintained. |
When can I register for aqua fitness? |
Registration for aqua fitness classes start on February 16, 2021. Pre-registration is required by phone or online. |
Are the lockers available? |
Due to the enhanced cleaning protocols and physical distancing requirements, the lockers are not available. Each person will be given a bin to put their clothes in upon entry and you will carry it out onto the pool deck with you. |
What entrance can I use to come into the facility? |
Aquatic users will line up on the North wall (beside the pool) outside to enter the east doors. |
Will I have to wear a face covering while I'm swimming? |
A face covering is required while waiting in line outside the QSWC and upon entry to the QSWC and in all public/common areas. You can remove your face covering upon entering the shower area and then place it in your bin. You don't need to have a face covering while swimming, except for when you need to speak with staff. Your face covering will need to be put back on once you get past the showers in the change room. |
Is there any equipment available for me to use? |
At this time, there's no equipment available (except lifejackets, as requested. Lane swimmers may bring their own equipment, provided it has been properly disinfected beforehand). |
Can I come and watch my child swim? |
There are no spectators allowed at this time in the viewing area. For children under the age of 10, a participating parent must also purchase a ticket and entire the deck in swimming attire. |
Will there be swimming lessons? |
For the Winter B session we will not be providing swimming lessons. Lessons are planned for the Spring "A" session. Registration will take place March 22 for City Taxpayers and March 25 for Non-City Taxpayers with sessions running April 6 - May 7, 2021. Pre-registration is required for all programs (online or by phone registration). View our programs in our Activity Guide. |
Can I help my child get ready for swimming lessons? |
Yes, children 10 and under can have 1 parent/guardian come in with them. |
Are parents allowed to stay and watch swimming lessons? If so where? How many parents/siblings? |
Yes, for all children under 10. Children ages 10+ can be dropped off and picked up at the east entrance, unless parental assistance is required. In which case, 1 parent may accompany their child to assist. Parents who are required to stay (children under 10 or special circumstances), must be dressed in deck attire – sandals, shorts, t-shirt. We ask at this time to please not bring siblings unless that sibling is waiting for their class to begin and if that is the case they must sit in their deck chair until their class start time. |
Are parents allowed on deck? |
Yes, for all children under 10. Children ages 10+ can be dropped off and picked up at the east entrance, unless parental assistance is required. In which case, 1 parent may accompany their child to assist. Parents who are required to stay (children under 10 or special circumstances), must be dressed in deck attire – sandals, shorts, t-shirt. We ask at this time to please not bring siblings unless that sibling is waiting for their class to begin and if that is the case they must sit in their deck chair until their class start time. |
Do parents have to get in the pool? |
A parent or guardian will have to accompany their child if it’s a Preschool Swim Lesson or Swim Kids 1-3. |
How old do you have to be not to have a parent in the pool? |
Swim Kids 4 and above does not require a parent. |
I don’t want to get in the pool what are my options? |
If parent/guardian is unable to accompany a child, then unfortunately we are unable to provide this service at this time. |
What happens if my child is sick? |
Please do not come in to your lesson. We will make up 2 missed private classes and unfortunately there is no make-up option at this time for group classes. If you’re going to miss please call 613-967-3200 ext 3834 and let a lifeguard know. |
Arenas
Are arenas open? |
All arenas will reopen again on February 16 (Wally Dever, CAA Arena and Mackay Insurance Arena). Please note that ice time is prioritized for minor sports groups and organizations with “Return to Play” protocols in place and other user groups with COVID-19 protocols in place. Complete the facility request form or call us at 613-966-4632. Please note: Rentals and Bookings staff will then contact you regarding your request. Facility restrictions apply. |
What are the user guidelines for arenas? |
The following are the QSWC User Group Guidelines:
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How many people are allowed on the ice? |
The maximum number allowed on the ice is 26 (including coaches/managers and instructors). |
Am I allowed to bring spectators with me to my ice booking? |
The Quinte Sports & Wellness Centre will be allowing teams the option to have parents/guardians remain in the facility for their child’s ice time for minors under 18 years of age if resources permit on a trial basis. The coach/organizer will be responsible for that parent/guardian and will be responsible for screening the parent/guardian, confirming contact information and ensuring everyone is following the rules, including ensuring physical distancing requirements are being maintained at all times. The following protocols have been put in place to ensure the health and safety of the public and staff is maintained.
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Can I help my child get ready? |
A parent/guardian is able to come in with a player and assist. Parents are not allowed in the dressing rooms. There is a player/parent skate area set up at each arena. |
Will dressing rooms and showers be available? |
Dressing rooms will be available 10 minutes before and 15 minutes after the scheduled ice time. Physical distancing of at least 6 feet/2 metres must be maintained at all times. Showers will NOT be available at this time. |
Are we allowed in the building before our rental? |
Participants are only allowed 10 minutes prior to the rental and must be with their team. Groups will need to vacate the facility within 15 minutes once their ice time has finished. |
Will I have to wear a face covering or mask? |
You will have to wear a face covering/mask while waiting in line outside the QSWC and when you enter, up until the time you put your helmet on. After you leave the ice and take your helmet off, the face covering/mask must be worn. If you are participating in an ice activity where a helmet is not worn, you must keep the face covering/mask on until you go onto the ice (eg. figure skating). |
Birthday parties
Can I book a birthday party at the Quinte Sports & Wellness Centre? |
At this time we are not booking birthday parties at the QSWC. |
Boat launches
Are the boat launches open? |
Boat launches at South George Street and Herchimer are open. You can purchase your seasonal boat ramp pass online and then staff will send you your card. |
Community Centres, Picnic Sites and Sports Fields
Can I rent a community centre? |
At this time we are not renting our Community Centres. |
Can I rent a room at the QSWC? |
At this time we are not renting our meeting rooms at the QSWC. |
Can I rent a picnic site? |
Yes we are renting selected outdoor space. Please contact our office at 613-966-4632 or fill out a facility request form. |
Can I rent a sports field? |
We are renting selected sports fields. Please contact our office at 613-966-4632 or fill out a facility request form. |
Entrance guidelines and modified programs
What are the entrance guidelines for the arenas? |
The following are the QSWC User Group Guidelines:
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What are the entrance guidelines for the Templeman Aquatic Centre? |
Due to COVID-19, there are a number of protocols in place. Guidelines may be updated as required. Entry into the QSWC will only be permitted 15-minutes prior to your scheduled swim time Entrance Guidelines
Swimming Guidelines
Special Notes
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What are the modified services for recreation programs? |
Our priority is to provide quality services to our customers. These are the required modifications in order to achieve a safe service level while maintaining all of the requirements outlined by Public Health, Government agencies, or other relevant Professional Authorities. All program areas, client entry requirements
Face coverings:
Exemptions:
All recreation program modifications
Health & wellness program modifications
Outdoor programs modifications (local parks)
Gymnasium
Children’s program areas modifications
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General
What is currently opened and closed at the Quinte Sports & Wellness Centre? |
The following facilities/programs are open or are opening soon. Refer to the most up to date Reopening Plan for information.
At this time, the following areas remain closed:
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What cleaning protocols do you have in place at the QSWC? |
Enhanced cleaning and sanitation will take place throughout the building. High touch areas such as doors, pinpads, sinks, player’s benches and railings will be cleaned between bookings with top to bottom cleaning/sanitization done at the end of each day. |
Will I need to apply hand sanitizer immediately upon entry and upon leaving the QSWC? |
You will be asked to hand sanitize upon entry into the building. Hand sanitizing stations will be positioned throughout the Centre. Upon leaving the building, we encourage you to hand sanitize. |
What will I do when I arrive? |
When you arrive at your designated entrance, you will be allowed into the building 15 minutes before your scheduled program activity/booking or 10 minutes for a fitness class. For ice rentals, you will be allowed in 10 minutes before your booking. Security will ensure you are on the attendance list, ensure you are wearing a face covering and will ask you the screening questions. From there, you will go to your activity. |
To ensure physical distancing, what is the capacity in each area? |
The capacities within the building vary. Each area will have a sign with the posted capacity. |
Can I use the water fountains? |
Water fountains are closed so we encourage you to bring your own water bottles pre-filled. Players/participants should have clearly labelled water bottles. Water bottles should be washed after each ice time and should not be shared. |
What health and safety measures has the QSWC put in place? |
The health and safety of our clients, public and staff continues to be our priority today and every day. Each activity area will have specific guidelines related to that function. Additional Measures We Are Taking:
We thank you for your patience as we continue to navigate our way through these changes. |
What are the face covering exemptions? |
On Friday, Oct. 2, the Ontario government mandated the use of face coverings in the indoor premises of all businesses/organizations, with limited exemptions, including corrections and developmental services. Please review the Hastings, Prince Edward Public Health Frequently Asked Questions that include the exemptions. |
Recreation programs
My program was cancelled. Will I get a refund? |
All program participants will receive a credit on their account for any cancellations as a result of COVID-19. Clients can request a refund by calling 613-966-4632. |
Will there be programs? |
We have two mini sessions running for each season. Learn more about our Activity Guide. |
Is the walking track open? |
At this time we are not opening the walking track. Until provincial restrictions are lifted we are not able to open the second floor at the QSWC. Please check our website for updates. |
Is the gymnasium open? |
The gymnasium will open for pickleball and table tennis for the Winter B session starting on February 22, 2021. Learn more by viewing our Activity Guide. |
Can I drop-in for a program? |
At this time we are not allowing in person drop-ins. You can register for only one class if space is available and can use your drop in passes and vouchers when pre-registering. You must register online or by calling 613-966-4632. |
Can I register for only the fitness classes I can attend rather than the whole session? |
Yes, you can pay per class, if space is available. Pre- registration is still required. |
How do I sign up for a program? |
You can sign up online or over the phone at 613-966-4632 with our customer service representative. |
Do we have to wear a face covering or mask when exercising? |
Face covering/masks are required while you are waiting in line outside the QSWC and when you enter the building and until your class starts. If you leave the area you must put your mask on. Physical distancing of at least 6 feet/2 metres must be maintained. Subject to Provincial exemptions. |
For programs in the gymnasium, are we we able to use change rooms? |
Change rooms are not available, but we do have main floor bathrooms available for use. We do recommend coming ready for your class. |
Can I use the water fountains? |
Water fountains are closed so we encourage you to bring your own water bottles pre-filled. Participants should have clearly labelled water bottles. Water bottles should be washed after each class. |
Do I have to bring my own mat, weights or bands? |
We will not be providing mats. We will be providing weights and bands, but you are welcome to bring your own. |
Will there be props provided for Yoga classes? |
No, if you require blocks, pillows or yoga straps you will need to bring your own along with your own mat. |
How far apart are the participants during the fitness class? |
Each participant will have a 12 x 12 foot square area to themselves and the instructor will be at least 13 feet away from the participants or will be behind a non-permeable plexi-barrier. |
Where is Parkdale Community Centre located? |
Parkdale is located at 119 Birch Street. |
For pickleball, do you have to wear masks? |
A face covering is required upon entry to the QSWC and in all public/common/waiting areas. You can remove your face covering once you start to play on the court. You must wear your facemask while sitting and waiting for your turn to play. |
Do you provide the pickleball equipment? |
We will be providing the nets, paddles and balls if required. |
Can I sign up for all weeks of pickleball? |
Pickleball will be available for booking February 16 for City Taxpayers (by phone only) and February 17 for both City Taxpayers and Non-City Taxpayers (by phone and online). This is for the following week's session. Bookings are available in one week increments, with registration opening at 8:30 a.m. Tuesday mornings the week before the program. |
Can I sign up for all levels of pickleball? |
We would ask that you register for the levels that currently suit you playing ability. There are limited spots (10 per class). |
What if I need to cancel my pickleball booking? |
If you need to cancel your booking, you can do this by phoning the Customer Service Desk at 613-966-4632 at least 24 hours in advance of your scheduled booking. Please view our cancellation policy for additional information. |
Are we able to play doubles in pickleball? |
Not at this time. |
How many are allowed to play pickleball? |
We are allowing one on one play. There will be a maximum of 10 players allowed to register. |
Can I sign my friend up for a class? |
We are asking that you only sign people up within your household. |
Is the 50+ Centre open? |
At this time we are not offering programming in our 50+ Centre but we are doing some programs via Zoom and in our parks. Please call 613-966-4632 to get more information. |
For children's programs, do you have to wear masks? |
Children, 3 years of age and up, participating in our programs are required to wear a mask/face covering. |
Do leaders have to wear masks for children/youth programs? |
Leaders have to wear a mask while running our programs. They are also required to wear a face shield as well if physical distancing is not possible. |
Are parents allowed to stay in the room during their children’s program? |
Parent/guardian will be greeted outside and the children will be brought into the QSWC with the leader. If there are exceptional circumstances arrangements must be made in advance by calling 613-966-4632. |
Do I come in the building to pick up my child for a children's program? |
Children will be brought out at the end of the class for parents to pick up in the designated location. |
What is the drop off procedure for children's programs? |
Parent/guardian will be greeted outside and the children will be brought into the QSWC with the leader. Parents will be asked the screening questions for each of their children prior to entry. |
Does my child share supplies with other children? |
No, each child will have their own supplies for the duration of the course. |
Splash Pads
Are the City's splash pads open? |
The splash pads will reopen Spring 2021. Splash pads are available at Kinsmen, Parkdale and West Riverside. See splash pad hours. |