Frequently Asked Questions - COVID-19

As of March 21, 2022 facecoverings and passive screening are no longer required when you enter the QSWC. You are more than welcome to continue to wear a facecovering while in our facility. Please stay home if feeling unwell, practice regular hand hygiene and continue to follow other safety guidelines, including self-isolation rules and international travel requirements. Refer to our COVID-19 frequently asked questions and the Province of Ontario's changes to public health measures for additional information.

Below is a series of frequently asked questions for the Quinte Sports and Wellness Centre due to the Coronavirus (COVID-19). These FAQ’s will be updated on a regular basis.

Clients visiting the Quinte Sports & Wellness Centre are reminded to stay home if feeling unwell. We will continue to provide updates as the situation changes. For up to date information on COVID-19 safety protocols, entrance guidelines and frequently asked questions, visit our QSWC.CA website. We would like to thank everyone for their ongoing support and patience through this very challenging time. Please continue to take care of yourself and your loved ones.

Aquatics

Are the indoor pools open?

The Templeman Aquatic Centre is open. Advanced booking will be required for recreational swims and registration for any programs will be done by calling 613-966-4632, online or in person. Space permitting, you can take a chance and arrive prior to the swim and register if space is available (we highly recommend you register in advance to avoid disappointment as many of our swims fill up quickly).

How do I reserve a time for swimming?

You can book a swim time for the Templeman Aquatic Centre online, by calling 613-966-4632 or in person at the customer service desk. Payment is required at the time of booking. Time slots fill up quickly, so book ahead to avoid disappointment.

How far in advance can I book a swim?

Swims will be available for booking one month at a time.

What if I need to cancel my booking?

If you need to cancel your booking, you can do this by phoning the Customer Service Desk at 613-966-4632 or you can now do it online. View our cancellation policy for additional information.

Will showers, change rooms and washrooms be open in the pool area?

You will be able to use the change rooms designated for each booking. Showers will be available before pool entry and washrooms will be open. Swimmers must shower and wash before entering the pool. Lockers will be available.

When can I register for aqua fitness?

You can register for aqua fitness at the Templeman Aquatic Centre. We have a variety of aquafit options available.

Are the lockers available?

Lockers are available. Please ensure you bring a lock or purchase one at the customer service desk. Personal belonging should be left at home.

What entrance can I use to come into the facility?

Aquatic users can come in through the east or west entrance.

Will I have to wear a face covering while I'm swimming?

As of March 21, 2022, facecoverings are no longer required. You are more than welcome to continue to wear your facecovering while in the building.

Will there be swimming lessons?

There are swimming lessons available at the Templeman Aquatic Centre.

Can I help my child get ready for swimming lessons?

Yes, parent/guardians can come in with their child but must sit in the 2nd floor pool viewing area.

Are parents allowed to stay and watch swimming lessons? If so where? How many parents/siblings?

Yes, parents/guardians are able to come in with their child and sit in the 2nd floor pool viewing area.

Do parents have to get in the pool during swimming lessons?

A parent or guardian will have to accompany their child in the water if it’s for a Preschool Swim Lesson or Swim Kids 1-3. This requirement will remain in effect for both the winter and spring session.

The QSWC staff are being proactive by mitigating COVID-19 exposure for the upcoming spring swimming lessons. Participants in Swim Kids 1, 2, 3, and all Preschool levels will still require one parent per child in the water to assist during their lesson.

The City of Belleville Staff, after many conversations with both internal and external agencies, has determined the best way to minimize risk to the staff and clients is to continue teaching with distancing requirements in place. Current COVID-19 numbers, among City staff, are at their highest ever, so the need to reduce exposure is critical if aquatic programming is to continue safely and successfully.

How old do you have to be not to have a parent in the pool?

Swim Kids 4 and above does not require a parent in the pool.

I don’t want to get in the pool. What are my options?

If parent/guardian is unable to accompany a child, then unfortunately we are unable to provide this service at this time.

What happens if my child is sick?

Please do not come to your lesson. If you’re going to miss a class please call 613-967-3200 ext. 3834 and let aquatic staff know.

Arenas

Are arenas open?

All of our arenas are open and being actively used by our minor sports groups and men's leagues.

Complete the facility request form or call us at 613-966-4632. Please note: Rentals and Bookings staff will then contact you regarding your request. Facility restrictions apply.

What are the user guidelines for arenas?

Players can access dressing rooms 30 minutes prior to bookings. We encourage you to practice regular hand hygiene and stay home if feeling unwell.

How many people are allowed on the ice?

A maximum of 160 participants are allowed on the ice at any given time.

Am I allowed to bring spectators with me to my ice booking?

Spectators are permitted in the facility.

Can I help my child get ready?

A parent/guardian is able to come in with a player and assist.

Will dressing rooms and showers be available?

Dressing rooms will be available 30 minutes before the booking.

Are we allowed in the building before our rental?

Participants can enter the facility at any time, but are not able to access dressing rooms until 30 minutes prior to booking.

Will I have to wear a face covering or mask?

As of March 21, 2022 a facecovering is no longer required to enter the QSWC. You are more than welcome to continue to wear your facecovering while in the facility.

Birthday parties

Can I book a birthday party at the Quinte Sports & Wellness Centre?

At this time we are not booking birthday parties at the QSWC.

Boat launches

Are the boat launches open?

Boat launches at South George Street and Herchimer are open. You can purchase your seasonal boat ramp pass online and then staff will send you your card in the mail.

Camp

Are you offering summer camp this year?

Stay tuned for plans for 2022.

Community Centres, Picnic Sites and Sports Fields

Can I rent a community centre?

At this time we are not renting our Community Centres.

Can I rent a room at the QSWC?

At this time we are not actively renting rooms at the QSWC. Call us today at 613-966-4632 to learn more or fill out a facility request form.

Can I rent a picnic site?

Please contact our office at 613-966-4632 or fill out a facility request form.

Can I rent a sports field?

Please contact our office at 613-966-4632 or fill out a facility request form.

Entrance guidelines and modified programs (see vaccination requirements)

What are the entrance guidelines for the arenas?

Players can access dressing rooms 30 minutes prior to bookings. We encourage you to practice regular hand hygiene and stay home if feeling unwell.

What are the entrance guidelines for the Templeman Aquatic Centre?

Clients can access the building at any time. Prior to entering the pool, you must stop by the customer service desk to check in for all recreational swims (except early morning before 8:30 a.m., weekdays) and get your swim band.

Entrance Guidelines

Clients can come in through the east entrance doors (double doors) and exit through the east side door.
Staff will provide swimmers with an appropriate band (if required).

Swimming Guidelines

Refer to the QSWC Swim Guidelines.

What are the modified services for recreation programs?

Our priority is to provide quality services to our customers. These are the required modifications in order to achieve a safe service level while maintaining all of the requirements outlined by Public Health, Government agencies, or other relevant Professional Authorities.

All program areas, client entry requirements

Please do not come to the QSWC if you are feeling unwell.
Pre-purchased tickets/registration is required for all program areas. Starting March 7, 2022 if space permits you can register just prior to the swim.
Clients must hand sanitize before and after class

All recreation program modifications

Group fitness class sizes have been reduced to ensure adequate physical distance between participants.
Frequent hand hygiene will be encouraged.
Full refunds and cancellations are permitted only 24-hours prior to the activity. Credits are placed on the account unless a client specifically requests a refund.
Participants not following the rules and new protocols will be asked to leave and re-entry, at a later date, will be assessed by Management.

Health & wellness program modifications

The workout studio will remain closed except for personal training and registered programs. We are targetting after Easter to open the workout studio.
The FDC Indoor Track is now open and available 7 days a week from 5:30 a.m. - 9:00 p.m. (except for holidays and special events).
Personal training is available over ZOOM and in-person
Fitness classes are currently being held in person and over ZOOM
City Staff will ensure all equipment is cleaned and disinfected.

Parkdale Community Centre

All above protocols must be followed

Gymnasium (not open as this time)

Children’s program areas modifications

All above general protocols must be followed
Parents must sign-in their child(ren) with the program staff.
Frequent wiping down of touched surfaces will be completed by staff.
Frequent handwashing will be encouraged.
Staff will encourage 2m physical distancing throughout the program.
Staff will closely monitor children’s health/symptoms and will phone parents for pick-up if any symptoms arise. There will be a designated isolation area for children who display symptoms until they can be picked up. This will be documented and parents will be provided the number for Public Health for follow-up.

General

What cleaning protocols do you have in place at the QSWC?

Enhanced cleaning and sanitation will take place throughout the building. High touch areas such as doors, PIN pads, sinks, player’s benches and railings will be cleaned between bookings with top to bottom cleaning/sanitization done at the end of each day.

Will I need to apply hand sanitizer immediately upon entry and upon leaving the QSWC?

Frequent hand sanitization is recommended. Hand sanitizer is available at all entrance/exists and positioned throughout the Centre.

What is the air quality in the facility?

Our facility staff do regular checks of our air quality.

Air exchange specifically for our fitness rooms, we displace the volume of air in the weight, aerobics and yoga room on average every 10 minutes with fresh air.
All of our recirculating air handlers in the building have had their pre filters upgraded to hospital grade filtration.
All of our fresh air exchange units have Hepa filters which are even greater filtration.
Our pool area air exchange is 50% greater than Ashrae standards for air quality.

Can I use the water fountains?

Water fountains and bottle filling stations are open for use. Players/participants should have clearly labelled water bottles. Water bottles should be washed after each ice time and should not be shared.

What health and safety measures has the QSWC put in place?

The health and safety of our clients, public and staff continues to be our priority today and every day. Each activity area will have specific guidelines related to that function. Additional Measures We Are Taking:

Increasing our cleaning and disinfection protocols, especially in high touch areas
Placing signage with public health reminders
Encouraging contactless payment methods (use of debit or credit, instead of cash)
Complying with all public health guidelines and updating our procedures as changes are made
Ensuring staff is wearing the necessary personal protective equipment related to COVID-19
Changing workstations/facility areas to ensure physical distancing is being respected

We thank you for your patience as we continue to navigate our way through these changes.

Recreation programs

My program was cancelled. Will I get a refund?

All program participants have received a credit on their account for any cancellations as a result of COVID-19. Clients can request a refund by calling 613-966-4632.

Will there be programs?

Learn more about our Activity Guide.

Is the walking track open?

The FDC Indoor Track is open seven days week from 5:30 a.m. - 9:00 p.m. (except for holidays and special events).

Is the gymnasium open?

The gymnasium is closed at this time as it being used for the Hastings Prince Edward Public Health Vaccination Clinic.

Can I drop-in for a program?

Pre-booking is required for all of our programs.

Can I register for only the fitness classes I can attend rather than the whole session?

Yes, you can pay per class, if space is available. Pre-registration is still required.

How do I sign up for a program?

You can sign up online or over the phone at 613-966-4632 with our customer service representatives. You can also make an appointment if you need to register in person.

Do we have to wear a face covering or mask when exercising?

As of March 21, 2022, facecoverings are no longer required. You are welcome to continue to wear your facecovering while in the facility.

For programs in the gymnasium, are we we able to use change rooms?

The gymnasium is currently being used for the Hastings Prince Edward Public Health Vaccination Clinic.

Can I use the water fountains?

Do I have to bring my own mat, weights or bands?

We will be providing weights and bands, but you are welcome to bring your own.

Will there be props provided for Yoga classes?

No, if you require blocks, pillows or yoga straps you will need to bring your own along with your own mat.

How far apart are the participants during the fitness class?

Each participant will be 6 feet (2 metres apart) from others for the remainder of the winter session.

Where is Parkdale Community Centre located?

Parkdale is located at 119 Birch Street.