Frequently Asked Questions - COVID-19

Are the indoor pools open?

I am nervous about coming back. What will things look like?

It's completely understandable that you would be a bit nervous. We have created a Templeman Aquatic Centre reopening video to help walk you through what you can expect. In addition to the information in the video, face coverings are not required while standing in line outside.

How do I reserve a time for swimming?

You can book a time slot online or by calling 613-966-4632. Payment is required at the time of booking. Tickets will be available for purchase online or by phone prior to arrival only. Drop-ins will not be permitted at this time. 

How far in advance can I book a swim?

Swims will be available for booking beginning the week of February 16th for swims starting the following week. Bookings are available in one week increments, always available on the Tuesday at 8:30 a.m.

What if I need to cancel my booking?

If you need to cancel your booking, you can do this by phoning the Customer Service Desk at 613-966-4632, at least 24 hours in advance of your scheduled booking. View our cancellation policy for additional information. 

Will showers, change rooms and washrooms be open in the pool area? 

You will be able to use the change rooms designated for each booking. Showers will be available before pool entry and washrooms will be open. Swimmers must shower and wash before entering the pool. You are able to rinse off when you come out but you have a maximum of 15 minutes after a swim in the change room. Please note: Our change rooms will be on a rotating schedule. You may have to use the family change room. Physical distancing must be maintained. 

When can I register for aqua fitness?

Are the lockers available?

Due to the enhanced cleaning protocols and physical distancing requirements, the lockers are not available. Each person will be given a bin to put their clothes in upon entry and you will carry it out onto the pool deck with you.

What entrance can I use to come into the facility?

Aquatic users will line up on the North wall (beside the pool) outside to enter the east doors.

Will I have to wear a face covering while I'm swimming?

A face covering is required while waiting in line outside the QSWC and upon entry to the QSWC and in all public/common areas. You can remove your face covering upon entering the shower area and then place it in your bin. You don't need to have a face covering while swimming, except for when you need to speak with staff. Your face covering will need to be put back on once you get past the showers in the change room.

Is there any equipment available for me to use?

At this time, there's no equipment available (except lifejackets, as requested. Lane swimmers may bring their own equipment, provided it has been properly disinfected beforehand).

Can I come and watch my child swim?

There are no spectators allowed at this time in the viewing area. For children under the age of 10, a participating parent must also purchase a ticket and entire the deck in swimming attire.

Will there be swimming lessons?

For the Winter B session we will not be providing swimming lessons. Lessons are planned for the Spring "A" session. Registration will take place March 22 for City Taxpayers and March 25 for Non-City Taxpayers with sessions running April 6 - May 7, 2021. Pre-registration is required for all programs (online or by phone registration). View our programs in our Activity Guide. 

Can I help my child get ready for swimming lessons?

Yes, children 10 and under can have 1 parent/guardian come in with them.

Are parents allowed to stay and watch swimming lessons?  If so where? How many parents/siblings?

Yes, for all children under 10. Children ages 10+ can be dropped off and picked up at the east entrance, unless parental assistance is required. In which case, 1 parent may accompany their child to assist.  Parents who are required to stay (children under 10 or special circumstances), must be dressed in deck attire – sandals, shorts, t-shirt.  We ask at this time to please not bring siblings unless that sibling is waiting for their class to begin and if that is the case they must sit in their deck chair until their class start time.

Are parents allowed on deck?

Do parents have to get in the pool?

A parent or guardian will have to accompany their child if it’s a Preschool Swim Lesson or Swim Kids 1-3.

How old do you have to be not to have a parent in the pool?

 I don’t want to get in the pool what are my options?

If parent/guardian is unable to accompany a child, then unfortunately we are unable to provide this service at this time.

What happens if my child is sick?

Please do not come in to your lesson. We will make up 2 missed private classes and unfortunately there is no make-up option at this time for group classes. If you’re going to miss please call 613-967-3200 ext 3834 and let a lifeguard know.

Are arenas open?

What are the user guidelines for arenas?

The following are the QSWC User Group Guidelines:

• We will have a staging area outside of the arena for everyone to get ready to go inside the facility. If it is inclement weather you may wait in your car until your designated entry time.  
• All coaches/organizers must ensure they screen all members of their group
• It is the coaches/organizers responsibility to ensure they have the names and numbers of everyone in their group for contact tracing (in case of a positive COVID-19 case). We ask that you keep this list for 30 days
• Face coverings or masks must be worn by all persons waiting in line outside at the QSWC and when entering and leaving the facility. (Health exemptions may apply). Face covering/masks can be taken off once your helmet is put on in the arena. Any participant on the ice/bench who is not wearing a helmet must wear a mask.
• Please sanitize upon entering
• Players and coaches will be allowed to enter the facility 10 minutes before ice rental and must be out of the facility 15 minutes after the end of their ice time.  This will be a very strict rule. The doors will be locked until the group is able to enter and will be re-locked once the group has entered the facility.
• Quinte Sports & Wellness Centre will be allowing teams the option to have parents/guardians remain in the facility for their child’s ice time for minors under 18 years of age if resources permit on a trial basis.
• The coach/organizer will be responsible for that parent/guardian and will be responsible for screening the parent/guardian, confirming contact information and ensuring everyone is following the rules, including ensuring physical distancing requirements are being maintained at all times.
• Chairs will be provided for parents to assist with skates outside the dressing room.
• Showers will not be available. Washrooms for participants and spectators (when permitted) will be located in designated dressing rooms
• We recommend that users come dressed in equipment (skates/goalie pads may be put on once in the arena).  Users will only be allowed into the building 10 minutes prior to the ice rental start time.  This will be a very strict rule.  Skate guards are recommended.  Dressing rooms will not be locked and doors will be kept open.  Valuables should be left at home.
• Dressing Rooms –Max is 11 players per dressing room and each player must always be 6 feet apart to maintain physical distancing (this is subject to change).
• There will be markings in the dressing rooms to indicate where participants should sit to maintain 6’ physical distancing.
• Max amount of participants on the ice is 26 in total (including Coaches/Managers).  Currently the total max in the arena (including spectators) is 50 people.
• Coaches must wear a mask if they are not wearing a helmet
• A max of 5 players on the players benches at all times
• Players / coaches/visitors will only have 15 minutes to vacate the facility once the ice rental time is finished.  This will be a very strict rule. 
• Parents/Guardians must vacate the arena as soon as their child’s ice time is over, unless their child requires assistance with their skates.
• Players/coaches and parents will vacate the building via the designated exit door.
• Water fountains are closed so bring your own water bottles pre-filled.
• Players should have clearly labelled water bottles.  Water bottles should be washed after each ice time and should not be shared.  Food/drinks are not permitted (other than water bottles) or due to medical reasons.
• Players must not spit, blow their nose freely or release any bodily fluid anywhere in the facility.  Player(s) not following this rule will be asked to leave and may result in cancelation of ice use privilege.
• Please ensure players and families place all garbage, tape, disposable bottles in the garbage pails provided.
• Please ensure participants remove all their belongings from the dressing room and ice area when leaving. 
• For participants skating on the ice they must choose a cohort/bubble of 50 and they cannot skate with any other cohort/group. This rule pertains to all user groups. (ie if you are skating in a group on Thursday nights your cannot also skate in a group on Monday mornings. For leagues they can only have 4 teams of 11. Only those 4 teams can play each other. )
• We expect anyone using our facility will be respectful to our staff and other members using the facility. If anyone exhibits inappropriate behavior (i.e. swearing, angry, aggressive communication, inappropriate written material etc.) they will be asked to leave. 
• Facility entrance restrictions are in place.

How many people are allowed on the ice?

The maximum number allowed on the ice is 26 (including coaches/managers and instructors). 

Am I allowed to bring spectators with me to my ice booking?

The Quinte Sports & Wellness Centre will be allowing teams the option to have parents/guardians remain in the facility for their child’s ice time for minors under 18 years of age if resources permit on a trial basis. 

The coach/organizer will be responsible for that parent/guardian and will be responsible for screening the parent/guardian, confirming contact information and ensuring everyone is following the rules, including ensuring physical distancing requirements are being maintained at all times. 

The following protocols have been put in place to ensure the health and safety of the public and staff is maintained.

• One parent/guardian for each child will be allowed to come into the facility for their ice time. At this time we are asking that siblings do not come into the facility. If an exception has to be made and a sibling must come in this has to be arranged with the coach and the sibling has to be included in the total number of participants that cannot exceed 50 people. Security will give tickets to only those parents/guardians that do not wish to stay for the whole ice. They will have to show this ticket when they come back to assist with skates. 

• The coach/organizer will be responsible for that parent/guardian and will have to make sure they are on the roster list for contact tracing and they will be responsible for screening the parent/guardian. 

• The coach/organizer is to notify security/facility staff of how many parents/guardians (max. 22) they have accompanying them each night so they can give them the tickets for each team. It is the responsibility of the coach/organizer to hand out these tickets and to make sure they don’t go over the 50 person capacity (players, coach/organizer and parents/guardians). 

• Once parents/guardians are in the building they are not allowed to leave and re-enter (except for emergency purposes and for parents/guardians only assisting with skates and coming back at end of ice time).  

• All parents/guardians MUST wear a face covering upon entering the building, and remain wearing it for the duration of the ice booking until they exit the building.

• All parents/guardian MUST sanitize their hands upon entering the building as well. 

• All parents/guardians are able to assist the children with their skates in the parent area then they must go to the appropriate area in the stands (which will be marked). Parents/guardians are NOT allowed in the dressing rooms due to maximum capacity issues. 

• All Parents/guardians must remain in the arena the child is playing in. Access to the lobby and other areas of the facility will not be available. Parents/guardians are NOT allowed anywhere else in the QSWC except in the arena where their child is playing. 

• Parents/guardians are asked NOT to stand against the boards near the benches, change rooms or lobby to watch.
• Parents/guardians are required to physically distance in the arena, in the stands and on City of Belleville property (2 metres/6 feet). 

• Food and drink is not permitted in the facility at this time. Water bottles are permitted.  

• All parent/guardians are to use the washrooms in the arena. Designated dressing rooms will be assigned in the FDC Arena. In the Wally Dever Arena, parent/guardians will be able to use the public washroom in the lobby..

• Parents/guardians must immediately vacate the building as soon as their team is off the ice (unless their child needs assistance with their skates). This is to ensure the bleachers are sanitized in a timely manner for the next group of parents/guardians. 

• There is to be no loitering in the stands once the Zamboni is on the ice. We ask that all parents/guardian sanitize before leaving the facility. 

• The team must ensure the stands are free and clear of any garbage before exiting the building. 

• Reminder – there is no smoking or vaping on City of Belleville property.

Can I help my child get ready?

A parent/guardian is able to come in with a player and assist. Parents are not allowed in the dressing rooms. There is a player/parent skate area set up at each arena.

Will dressing rooms and showers be available?

Dressing rooms will be available 10 minutes before and 15 minutes after the scheduled ice time. Physical distancing of at least 6 feet/2 metres must be maintained at all times. Showers will NOT be available at this time.

Are we allowed in the building before our rental? 

Participants are only allowed 10 minutes prior to the rental and must be with their team. Groups will need to vacate the facility within 15 minutes once their ice time has finished. 

Will I have to wear a face covering or mask?

You will have to wear a face covering/mask while waiting in line outside the QSWC and when you enter, up until the time you put your helmet on. After you leave the ice and take your helmet off, the face covering/mask must be worn. If you are participating in an ice activity where a helmet is not worn, you must keep the face covering/mask on until you go onto the ice (eg. figure skating). 

Can I book a birthday party at the Quinte Sports & Wellness Centre?

Are the boat launches open? 

Boat launches at South George Street and Herchimer are open. You can purchase your seasonal boat ramp pass online and then staff will send you your card. 

Can I rent a community centre? 

At this time we are not renting our Community Centres.

Can I rent a room at the QSWC? 

At this time we are not renting our meeting rooms at the QSWC. 

Can I rent a picnic site?

Yes we are renting selected outdoor space.  Please contact our office at 613-966-4632 or fill out a facility request form.

Can I rent a sports field?

We are renting selected sports fields.  Please contact our office at 613-966-4632 or fill out a facility request form.

What are the entrance guidelines for the arenas? 

The following are the QSWC User Group Guidelines:

• We will have a staging area outside of the arena for everyone to get ready to go inside the facility. If it is inclement weather you may wait in your car until your designated entry time.  
• All coaches/organizers must ensure they screen all members of their group
• It is the coaches/organizers responsibility to ensure they have the names and numbers of everyone in their group for contact tracing (in case of a positive COVID-19 case). We ask that you keep this list for 30 days
• Face coverings or masks must be worn by all persons waiting in line outside at the QSWC and when entering and leaving the facility. (Health exemptions may apply). Face covering/masks can be taken off once your helmet is put on in the arena. Any participant on the ice/bench who is not wearing a helmet must wear a mask.
• Please sanitize upon entering
• Players and coaches will be allowed to enter the facility 10 minutes before ice rental and must be out of the facility 15 minutes after the end of their ice time.  This will be a very strict rule. The doors will be locked until the group is able to enter and will be re-locked once the group has entered the facility.
• Quinte Sports & Wellness Centre will be allowing teams the option to have parents/guardians remain in the facility for their child’s ice time for minors under 18 years of age if resources permit on a trial basis.
• The coach/organizer will be responsible for that parent/guardian and will be responsible for screening the parent/guardian, confirming contact information and ensuring everyone is following the rules, including ensuring physical distancing requirements are being maintained at all times.
• Chairs will be provided for parents to assist with skates outside the dressing room.
• Showers will not be available. Washrooms for participants and spectators (when permitted) will be located in designated dressing rooms
• We recommend that users come dressed in equipment (skates/goalie pads may be put on once in the arena).  Users will only be allowed into the building 10 minutes prior to the ice rental start time.  This will be a very strict rule.  Skate guards are recommended.  Dressing rooms will not be locked and doors will be kept open.  Valuables should be left at home.
• Dressing Rooms –Max is 11 players per dressing room and each player must always be 6 feet apart to maintain physical distancing (this is subject to change).
• There will be markings in the dressing rooms to indicate where participants should sit to maintain 6’ physical distancing.
• Max amount of participants on the ice is 26 in total (including Coaches/Managers).  Currently the total max in the arena (including spectators) is 50 people.
• Coaches must wear a mask if they are not wearing a helmet
• A max of 5 players on the players benches at all times
• Players / coaches/visitors will only have 15 minutes to vacate the facility once the ice rental time is finished.  This will be a very strict rule. 
• Parents/Guardians must vacate the arena as soon as their child’s ice time is over, unless their child requires assistance with their skates.
• Players/coaches and parents will vacate the building via the designated exit door.
• Water fountains are closed so bring your own water bottles pre-filled.
• Players should have clearly labelled water bottles.  Water bottles should be washed after each ice time and should not be shared.  Food/drinks are not permitted (other than water bottles) or due to medical reasons.
• Players must not spit, blow their nose freely or release any bodily fluid anywhere in the facility.  Player(s) not following this rule will be asked to leave and may result in cancelation of ice use privilege.
• Please ensure players and families place all garbage, tape, disposable bottles in the garbage pails provided.
• Please ensure participants remove all their belongings from the dressing room and ice area when leaving. 
• For participants skating on the ice they must choose a cohort/bubble of 50 and they cannot skate with any other cohort/group. This rule pertains to all user groups. (ie if you are skating in a group on Thursday nights your cannot also skate in a group on Monday mornings. For leagues they can only have 4 teams of 11. Only those 4 teams can play each other. )
• We expect anyone using our facility will be respectful to our staff and other members using the facility. If anyone exhibits inappropriate behavior (i.e. swearing, angry, aggressive communication, inappropriate written material etc.) they will be asked to leave. 
• Facility entrance restrictions are in place.

What are the entrance guidelines for the Templeman Aquatic Centre?

Due to COVID-19, there are a number of protocols in place. Guidelines may be updated as required.

Entry into the QSWC will only be permitted 15-minutes prior to your scheduled swim time

Entrance Guidelines

• Aquatic users will line up on the North wall (beside the pool), outside, to enter the East doors.
• Masks are required while waiting in line and upon entry into the QSWC.
• Upon arrival, swimmers will be checked-in by security, pre-screened and provided a bin to place their belongings into. Staff will provide swimmers with an appropriate band (if required).
• Patrons must enter their “assigned” change room, change, while respecting
• Physical distancing, place belongings into the provided bin (as lockers are not available), and line-up for a shower (following the markings on the floor).
• Place your bin in front of an available shower, remove your mask, shower, and then proceed to the 
• pool deck with your bin (no masks required from this point).
• Follow staff directions and floor markings to put your bin in its’ designated spot. After dropping off
• your bin, proceed directly to the pool.

Swimming Guidelines

• While in the pool, you must remain in your designated lane or within your family bubble and respect, others’ 2m distance space.
• In each lane, a maximum of 2 swimmers will be permitted, unless the swimmers are all from the same household (in which case additional swimmers can share the lane space).
• If stopping/resting is required, please stop and stay as tight to the corner as possible and try to only stop at alternate ends from the other lane swimmer.
• Upon completion of your swim, return to your bin and re-don your mask at this point.
• We ask that all patrons shower at home following their swim and change and exit the building in a timely manner (maximum 15-minutes).

Special Notes

• If, at any point, you have a question for a staff, you must wear your mask prior to approaching them.
• Bather load maximums will be reduced, depending on the pool and swim type.
• No equipment will be available (except Lifejackets, as requested). Lane swimmers may bring their own equipment, provided it has been properly disinfected beforehand).
• The spectator area will be CLOSED.
• During recreational swims, all children under the age of ten will be required to have a participating parent also purchase a ticket and enter the deck in swimming attire.
• For rental groups, with minor children, parents will be required to assist their child in the change room, as needed, and then wait in the designated area.

What are the modified services for recreation programs?

Our priority is to provide quality services to our customers. These are the required modifications in order to achieve a safe service level while maintaining all of the requirements outlined by Public Health, Government agencies, or other relevant Professional Authorities.

All program areas, client entry requirements

• Clients must be screened in upon entry to the QSWC. If you aren't able to pass the screening, you will not be allowed in the facility. Please do not come to the QSWC if you are feeling unwell. If you cannot pass the screening or display symptoms, you will be asked to leave and contact public health for further direction. You cannot return until you test negative and are symptom free for 24 hours.
• Clients must remain in their vehicles until 10 minutes before their class start time.
• Doors will remain locked and program staff will permit clients into their space (only participants registered on the class list).
• No drop-in program participation is permitted, pre-purchased tickets/registration is required for all program areas.
• Clients must line up (with face coverings on) to enter the facility, while respecting a 2-metre distance from other patrons.
• Clients must hand sanitize before and after class
• Organized groups are encouraged to follow their sport governing body’s requirements. Upon entry, these groups will be responsible for all contact tracing, and screening of their participants, as required by public health. This documentation must be available for City staff to review and kept by the group for at least 30 days.

Face coverings:

• Everyone is required to wear a mask or face covering while waiting in line for their program, upon entry, and in all public areas.

Exemptions:

• is a child who is younger than two years of age;

• is attending a school or private school within the meaning of the Education Act that is operated in accordance with a return to school direction issued by the Ministry of Education and approved by the Office of the Chief Medical Officer of Health;

• is attending a child care program at a place that is in compliance with the child care re-opening guidance issued by the Ministry of Education;

• is receiving residential services and supports in a residence listed in the definition of “residential services and supports” in subsection 4 (2) of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008;

• is in a correctional institution or in a custody and detention program for young persons in conflict with the law;

• is performing or rehearsing in a film or television production or in a concert, artistic event, theatrical performance or other performance;

• has a medical condition that inhibits their ability to wear a mask or face covering;

• is unable to put on or remove their mask or face covering without the assistance of another person;

• needs to temporarily remove their mask or face covering while in the indoor area,

  • to receive services that require the removal of their mask or face covering,
  • to engage in an athletic or fitness activity,
  • to consume food or drink, or
  • as may be necessary for the purposes of health and safety;

• is being accommodated in accordance with the Accessibility for Ontarians with Disabilities Act, 2005;
• is being reasonably accommodated in accordance with the Human Rights Code; or
•   performs work for the business or organization, is in an area that is not accessible to members of the public and is able to maintain a physical distance of at least two metres from every other person while in the indoor area.

All recreation program modifications

• Class sizes have been reduced to ensure adequate physical distance between participants.
• Room capacity limits are posted outside of each space and must be adhered to by all.
• Participants must respect the minimum required physical space of those around them.
• If you must speak to a staff, you must be wearing a face covering.
• Frequent hand hygiene will be encouraged.
• Water fountains are closed, so, please bring your water bottles pre-filled.
• Full refunds and cancellations are permitted only 24-hours prior to the activity.
• Participants not following the rules and new protocols will be asked to leave and re-entry, at a later date, will be assessed by Management.
• An isolation area will be designated for each program location for any staff or participant who may show signs of illness - until transportation from the site can be arranged.

 Health & wellness program modifications

• Fitness studios, workout studio and walking track remain closed at this time
• Personal training is available over ZOOM and in-person
• Fitness classes are currently being held over ZOOM 
• Indoor classes will have space and directional markings posted to follow upon arrival, exits, and during your class.
• Please come dressed in your workout attire as change rooms are not available. Washroom facilities will be assigned to each class area.
• Participants must bring their own mats and are encouraged to bring resistance bands, yoga blocks, foam rollers and/or weights, if needed.

• Limited equipment will be available. Participants may use disinfectant spray for any City equipment before and/or after use.
• City Staff will ensure all equipment is cleaned and disinfected between users.
• Participants may choose to remove their face covering/mask once in their designated workout space.
• Face coverings must be put back on prior to leaving their space.
• Participants must refrain from singing or shouting during their class time (as no face covering are worn by all participants at this time).
• Participants must remain in their designated/marked workout space. 

Outdoor programs modifications (local parks)

• All above protocols must be followed
• Each park location has washrooms available, as needed
• Personal trainers must maintain physical distancing of two metres. When it is not possible to maintain physical distance, personal trainers will be required to wear a surgical mask and face shield and clients are encouraged to wear cloth face coverings. 

• All above protocols must be followed 

Gymnasium

• Patrons will enter the main, east doors and line-up on the south side, in the designated space.
• Program staff will meet you, conduct the required screening, take attendance, and then bring you into the QSWC. Please use the hand sanitizer upon entry into the building and follow the arrows to the gymnasium.
• Washrooms across from the customer service desk will be available.
• No entry into the pool change rooms will be permitted.
• 2m physical distancing must be maintained.
• Personal trainers must maintain physical distancing of two metres. Where not possible to maintain physical distance, personal trainers AND their clients must wear a face covering/mask.
• Players are encouraged to bring their own equipment.
• Sport programming staff will monitor contact between players and modify game structure as required. It is recommended that they carry a whistle to promptly get attention of players and remind to physically distance.
• For all court sports, single play will only be permitted (no doubles)
• If players do not bring their own equipment and staff are supplying it, staff must hand the equipment to them, in a bin, and once returned have them place it back in the bin to be cleaned and disinfected after each use.
• Balls and paddles must be disinfected between games.
• Team members may not congregate in any areas including social spaces
• Seating will be arranged to ensure physical distancing requirements are met 

Children’s program areas modifications

• All above general protocols must be followed
• Pick-up and drop-off locations will be outside. Designated line-up location will be assigned at the East entrance.
• Parents must sign-in their child(ren) with the program staff and complete a screening assessment (outdoors) prior to the instructor bringing the children in.
• No use of toys that cannot easily be cleaned (playdough, sensory tables, etc.).
• No sharing of objects, toys, personal items.
• Each group will have designated equipment that will not be shared with other groups until it has been cleaned and disinfected.
• Participants’ personal belongings must be kept to a minimum and must be labeled and kept in their own designated area.
• Children must bring their own, labelled water bottle and snacks (as needed) which must be kept in their designated space and are not to be shared.
• Frequent  wiping down of touched surfaces will be completed by staff.
• Frequent handwashing will be encouraged.
• Staff will encourage 2m physical distancing throughout the program.
• Staff will closely monitor children’s health/symptoms and will phone parents for pick-up if any symptoms arise. There will be a designated isolation area for children who display symptoms until they can be picked up. This will be documented and parents will be provided the number for Public Health for follow-up.

What is currently opened and closed at the Quinte Sports & Wellness Centre? 

The following facilities/programs are open or are opening soon. Refer to the most up to date Reopening Plan for information.

• Wally Dever Arena (February 16, 2021)
• Templeman Aquatic Centre (February 16, 2021)
• Mackay Arena (February 16, 2021)
• CAA Arena (February 16, 2021)
• Sport field bookings
• Park/picnic bookings
• Aqua Fitness Programs (registration February 16, 2021)
• Gymnasium (Pickleball/Table Tennis - starts the week of February 22. Registration starts week of February 16, 2021)

At this time, the following areas remain closed:

• Workout Studio
• Aerobic and Yoga Studio
• Family Dental Centre Indoor Track
• 50+ Centre
• Youth Room
• Pre-school Room
• Meeting Rooms
• Parkdale Community Centre

What cleaning protocols do you have in place at the QSWC?

Enhanced cleaning and sanitation will take place throughout the building. High touch areas such as doors, pinpads, sinks, player’s benches and railings will be cleaned between bookings with top to bottom cleaning/sanitization done at the end of each day.

Will I need to apply hand sanitizer immediately upon entry and upon leaving the QSWC?

You will be asked to hand sanitize upon entry into the building. Hand sanitizing stations will be positioned throughout the Centre. Upon leaving the building, we encourage you to hand sanitize.

What will I do when I arrive?

When you arrive at your designated entrance, you will be allowed into the building 15 minutes before your scheduled program activity/booking or 10 minutes for a fitness class. For ice rentals, you will be allowed in 10 minutes before your booking. Security will ensure you are on the attendance list, ensure you are wearing a face covering and will ask you the screening questions. From there, you will go to your activity.

To ensure physical distancing, what is the capacity in each area?

The capacities within the building vary. Each area will have a sign with the posted capacity.

Can I use the water fountains?

Water fountains are closed so we encourage you to bring your own water bottles pre-filled.  Players/participants should have clearly labelled water bottles.  Water bottles should be washed after each ice time and should not be shared. 

What health and safety measures has the QSWC put in place?

The health and safety of our clients, public and staff continues to be our priority today and every day.  Each activity area will have specific guidelines related to that function. Additional Measures We Are Taking: 

• Increasing our cleaning and disinfection protocols, especially in high touch areas

• Placing signage with public health reminders

• Encouraging contactless payment methods (use of debit or credit, instead of cash)

• Complying with all public health guidelines and updating our procedures as changes are made

• Ensuring staff is wearing the necessary personal protective equipment related to COVID-19

• Changing workstations/facility areas to ensure physical distancing is being respected

We thank you for your patience as we continue to navigate our way through these changes.

What are the face covering exemptions?

My program was cancelled. Will I get a refund?

All program participants will receive a credit on their account for any cancellations as a result of COVID-19. Clients can request a refund by calling 613-966-4632.

Will there be programs? 

We have two mini sessions running for each season. Learn more about our Activity Guide.

Is the walking track open? 

At this time we are not opening the walking track.  Until provincial restrictions are lifted we are not able to open the second floor at the QSWC. Please check our website for updates. 

Is the gymnasium open? 

The gymnasium will open for pickleball and table tennis for the Winter B session starting on February 22, 2021. Learn more by viewing our Activity Guide.

Can I drop-in for a program?

At this time we are not allowing in person drop-ins.  You can register for only one class if space is available and can use your drop in passes and vouchers when pre-registering. You must register online or by calling 613-966-4632.

Can I register for only the fitness classes I can attend rather than the whole session? 

Yes, you can pay per class, if space is available. Pre- registration is still required. 

How do I sign up for a program?

You can sign up online or over the phone at 613-966-4632 with our customer service representative.

Do we have to wear a face covering or mask when exercising? 

Face covering/masks are required while you are waiting in line outside the QSWC and when you enter the building and until your class starts.  If you leave the area you must put your mask on. Physical distancing of at least 6 feet/2 metres must be maintained. Subject to Provincial exemptions.

For programs in the gymnasium, are we we able to use change rooms?

Change rooms are not available, but we do have main floor bathrooms available for use.

We do recommend coming ready for your class.

Can I use the water fountains? 

Do I have to bring my own mat, weights or bands? 

We will not be providing mats. We will be providing weights and bands, but you are welcome to bring your own. 

Will there be props provided for Yoga classes?

How far apart are the participants during the fitness class?

Each participant will have a 12 x 12 foot square area to themselves and the instructor will be at least 13 feet away from the participants or will be behind a non-permeable plexi-barrier.

Where is Parkdale Community Centre located?

Parkdale is located at 119 Birch Street.

For pickleball, do you have to wear masks?

A face covering is required upon entry to the QSWC and in all public/common/waiting areas. You can remove your face covering once you start to play on the court.  You must wear your facemask while sitting and waiting for your turn to play.

Do you provide the pickleball equipment?

Can I sign up for all weeks of pickleball?

Can I sign up for all levels of pickleball?

What if I need to cancel my pickleball booking?

If you need to cancel your booking, you can do this by phoning the Customer Service Desk at 613-966-4632 at least 24 hours in advance of your scheduled booking.  Please view our cancellation policy for additional information.

Are we able to play doubles in pickleball?

Not at this time.

How many are allowed to play pickleball?

We are allowing one on one play. There will be a maximum of 10 players allowed to register.

Can I sign my friend up for a class?

We are asking that you only sign people up within your household.

Is the 50+ Centre open? 

At this time we are not offering programming in our 50+ Centre but we are doing some programs via Zoom and in our parks.  Please call 613-966-4632 to get more information. 

For children's programs, do you have to wear masks?

Children, 3 years of age and up, participating in our programs are required to wear a mask/face covering.

Do leaders have to wear masks for children/youth programs?

Are parents allowed to stay in the room during their children’s program?

Do I come in the building to pick up my child for a children's program?

What is the drop off procedure for children's programs?

Parent/guardian will be greeted outside and the children will be brought into the QSWC with the leader. Parents will be asked the screening questions for each of their children prior to entry. 

Does my child share supplies with other children?

No, each child will have their own supplies for the duration of the course. 

Are the City's splash pads open?

The splash pads will reopen Spring 2021. Splash pads are available at Kinsmen, Parkdale and West Riverside. See splash pad hours.