Frequently Asked Questions - COVID-19

Are the indoor pools open?

The Templeman Aquatic Centre is open as of September 7, 2021. Advanced booking will be required for recreational swims and registration for any programs will be done by calling 613-966-4632 or online. Drop-ins will not be permitted.  Timed entry for all bookings will be in place to ensure that reduced capacity with physical distancing can be maintained.  Lane swims, public swims and limited private booking by sports groups with “Return to Play” protocols in place will be offered.

I am nervous about coming back. What will things look like?

It's completely understandable that you would be a bit nervous. We have created this frequently asked tool to help answer your questions. At any time, please feel free to call our office at 613-966-4632.

How do I reserve a time for swimming?

You can book a swim time for the Templeman Aquatic Centre  online or by calling 613-966-4632. Payment is required at the time of booking. Tickets will be available for purchase online or by phone prior to arrival only. Drop-ins will not be permitted at this time. Time slots fill up quickly, so book ahead to avoid disappointment.

How far in advance can I book a swim?

Swims will be available for booking every Tuesday for swims starting the following week. Bookings are available in one week increments, always available on the Tuesday at 8:30 a.m. by calling 613-966-4632 or going online to book. Over the holidays, booking procedures may differ.

What if I need to cancel my booking?

If you need to cancel your booking, you can do this by phoning the Customer Service Desk at 613-966-4632, at least 24 hours in advance of your scheduled booking. View our cancellation policy for additional information. 

Will showers, change rooms and washrooms be open in the pool area? 

You will be able to use the change rooms designated for each booking. Facecoverings must be worn right up until you get into the shower. Showers will be available before pool entry and washrooms will be open. Swimmers must shower and wash before entering the pool. Lockers will be available.

When can I register for aqua fitness?

Are the lockers available?

What entrance can I use to come into the facility?

Will I have to wear a face covering while I'm swimming?

Will there be swimming lessons?

There are swimming lessons available at the Templeman Aquatic Centre.

Can I help my child get ready for swimming lessons?

Yes, parent/guardians can come in with their child but must sit in the 2nd floor pool viewing area.

Are parents allowed to stay and watch swimming lessons?  If so where? How many parents/siblings?

Yes, parents/guardians are able to come in with their child and sit in the 2nd floor pool viewing area. You must wear a face covering while in this area.

Do parents have to get in the pool during swimming lessons?

A parent or guardian will have to accompany their child in the water if it’s for a Preschool Swim Lesson or Swim Kids 1-3.

How old do you have to be not to have a parent in the pool?

Swim Kids 4 and above does not require a parent in the pool.

I don’t want to get in the pool. What are my options?

If parent/guardian is unable to accompany a child, then unfortunately we are unable to provide this service at this time.

What happens if my child is sick?

Please do not come in to your lesson. We will make up 2 missed private classes and unfortunately there is no make-up option at this time for group classes. If you’re going to miss please call 613-967-3200 ext. 3834 and let a lifeguard know.

Are arenas open?

All of our arenas are open and being actively used by our minor sports groups and men's leagues.

The following process takes place: Please note that ice time is prioritized for minor sports groups and organizations with “Return to Play” protocols in place and other user groups with COVID-19 protocols in place. Complete the facility request form or call us at 613-966-4632. Please note: Rentals and Bookings staff will then contact you regarding your request. Facility restrictions apply.

What are the user guidelines for arenas?

Tentative QSWC – COVID 19 Rules and Guidelines (Subject to change)

The following are the QSWC User Group Guidelines:

• Staring on Saturday, December 18, 2021 players, coaches, and spectators will be allowed to enter the facility 20 minutes before their ice rental (entry can be staggered, do not need to enter as a group) and must exit the facility 20 minutes after the end of their ice time (we are asking that only parents of younger aged children wait in the lobby area).
• Starting Saturday, December 18, 2021 the maximum amount of participants allowed in the dressing room is 11, participants must always be 6 feet apart to maintain physical distancing. Chairs will be placed outside the dressing room for additional players
• Starting on Saturday, December 18, 2021 the maximum amount of participants on the ice is 50 in total (including coaches/managers/officials). 
• As of Sunday, December 19, 2021 food and drink is not permitted in the facility (as per provincial regulation).
• Starting on Monday, December 20, 2021, Ontario will begin requiring proof of vaccination and valid identification for youth aged 12 to 17 years of age participating in organized sports at recreational facilities.  Unfortunately we will no longer be able to use the “blanket” email confirmation that a lot of our minor sports organizations had previously taken advantage of (as previously this was a City of Belleville policy and we had some flexibility, now that this is a provincial requirement we do not). 
• Also starting Tuesday, January 4, 2022 proof of vaccination must be done via the QR code and the Verify Ontario app. 
  • Please be advised that the verification process for medical exemptions and clinical trial exemptions will require a certificate with a QR code.  Organizations and businesses that are under the provincial proof-of-vaccination system will no longer be permitted to accept physician notes as of January 10, 2022.
• As per the previous announcements from the Province of Ontario/City of Belleville, anyone 12 years of age and older, entering the QWSC will need to provide ID as well as proof of double vaccination (with the 14 day waiting period from date of 2^nd vaccination).
• For contact tracing, the teams will continue to screen/contact trace their players. For all other parent/guardian and spectators, groups/teams must provide a copy of who is in attendance or each parent/guardian/spectator must fill out the log book upon entry. Staff/security will verify proof of vaccination/ID and ask the screening questions.
• It is the coaches/organizers responsibility to ensure they have the names and numbers of everyone in their group for contact tracing (in case of a positive COVID-19 case). We ask that you keep this list for 30 days
• Face coverings or masks must be worn by all persons entering and leaving the facility and while they are standing in line to come into the facility. (Health exemptions may apply). Face covering/masks can be taken off once your helmet is put on in the arena. Any participant on the ice/bench who is not wearing a helmet must wear a mask.
• Please sanitize upon entering
• Chairs will be provided for parents to assist with skates outside the dressing room.
• 2 Showers will now be available.  Washrooms in the spine can be used for participants and spectators.
• Coaches must wear a mask if they are not wearing a helmet.
• All players engaged in the game are permitted to sit on the bench. If a player is benched for a prolong time or is a back-up goalie they must wear a mask on the bench during the game.
• Water fountains and bottle filling stations are available.
• Players should have clearly labelled water bottles.  Water bottles should be washed after each ice time and should not be shared.
• Players must not spit, blow their nose freely or release any bodily fluid anywhere in the facility.  Player(s) not following this rule will be asked to leave and may result in cancelation of ice use privilege.
• Please ensure players and families place all garbage, tape, disposable bottles in the garbage pails provided.
• Please ensure participants remove all their belongings from the dressing room and ice area when leaving. 
• We expect anyone using our facility will be respectful to our staff and other members using the facility. If anyone exhibits inappropriate behavior (i.e. swearing, angry, aggressive communication, inappropriate written material etc.) they will be asked to leave.

How many people are allowed on the ice?

We are back up to full capacity in our facilities.

Am I allowed to bring spectators with me to my ice booking?

Spectators are permitted in the facility.

The coach/manager will bring a list of spectators for contract tracing and present it to staff/security or each spectator will sign the log book with their name and contact number.

The following protocols have been put in place to ensure the health and safety of the public and staff is maintained:

• Quinte Sports & Wellness Centre will be allowing teams the option to have parents/guardians remain in the facility for their child’s ice time.

• All parents/guardians MUST wear a face covering upon entering the building, and remain wearing it for the duration of the ice booking until they exit the building, unless they are eating/drinking (must be seated).

• All parents/guardian MUST sanitize their hands upon entering the building as well. 

• All parents/guardians are able to assist the children with their skates in the parent area then they must go to the appropriate area in the stands (which will be marked). 

• The team must ensure the stands are free and clear of any garbage before exiting the building. 

• Reminder – there is no smoking or vaping on City of Belleville property.

Can I help my child get ready?

A parent/guardian is able to come in with a player and assist. There is a player/parent skate area set up at each arena.

Will dressing rooms and showers be available?

Dressing rooms will be available 30 minutes before and 30 minutes after the scheduled ice time. Showers will be available with limiting numbers so physical distancing can be maintained.

Are we allowed in the building before our rental? 

Participants can enter the building at any time, but are only allowed access to the dressing rooms 30 minutes prior to the rental. Groups will need to vacate the dressing room within 30 minutes once their ice time has finished. 

Will I have to wear a face covering or mask?

You will have to wear a face covering/mask while waiting in line outside the QSWC and when you enter, up until the time you put your helmet on. After you leave the ice and take your helmet off, the face covering/mask must be worn. If you are participating in an ice activity where a helmet is not worn, you must keep the face covering/mask on until you go onto the ice (eg. figure skating). 

Can I book a birthday party at the Quinte Sports & Wellness Centre?

Are the boat launches open? 

Boat launches at South George Street and Herchimer are open. You can purchase your seasonal boat ramp pass online and then staff will send you your card in the mail. 

Are you offering summer camp this year?

Stay tuned for plans for 2022.

Can I rent a community centre? 

At this time we are not renting our Community Centres. 

Can I rent a room at the QSWC? 

At this time we are looking at rentals for our minor sports user groups on a case by case basis. Call us today at 613-966-4632 to learn more or fill out a facility request form.

Can I rent a picnic site?

Please contact our office at 613-966-4632 or fill out a facility request form.

Can I rent a sports field?

Please contact our office at 613-966-4632 or fill out a facility request form.

What are the entrance guidelines for the arenas? 

The following are the QSWC User Group Guidelines:

• We will have a staging area outside of the arena for everyone to get ready to go inside the facility. If it is inclement weather you may wait in your car until your designated entry time.  
• All coaches/organizers must ensure they screen all members of their team.
• It is the coaches/organizers responsibility to ensure they have the names and numbers of everyone in their group for contact tracing (in case of a positive COVID-19 case). We ask that you keep this list for 30 days.
• Face coverings or masks must be worn by all persons waiting in line outside at the QSWC and when entering and leaving the facility. (Health exemptions may apply). Face covering/masks can be taken off once your helmet is put on in the arena. Any participant on the ice/bench who is not wearing a helmet must wear a mask.
• Please sanitize upon entering.
• Players and coaches will be allowed to enter the facility at any time, but will only be able to access the dressing rooms 30 minutes before ice rental and must be out of the dressing room 30 minutes after the end of their ice time. 
• Parent/guardian spectators are permitted in the facility.
• Chairs will be provided for parents to assist with skates outside the dressing room.
• Showers are available but will be limited to ensure that physical distancing can be maintained given that you will not have a face covering on while in the shower. 
• Dressing rooms will not be locked and doors will be kept open.  Valuables should be left at home.
• Dressing Rooms –full capacity but face coverings must remain on up until the player gets their helmet on.
• Coaches must wear a mask if they are not wearing a helmet.
• Water fountains and bottle filling stations are available. Food/drink is permitted and your face covering can be removed temporarily to eat/drink. We ask that you put it back on as soon as possible once you are done eating/drinking.
• Players should have clearly labelled water bottles.  Water bottles should be washed after each ice time and should not be shared. 
• Players must not spit, blow their nose freely or release any bodily fluid anywhere in the facility.  Player(s) not following this rule will be asked to leave and may result in cancelation of ice use privilege.
• Please ensure players and families place all garbage, tape, disposable bottles in the garbage pails provided.
• Please ensure participants remove all their belongings from the dressing room and ice area when leaving. 
• We expect anyone using our facility will be respectful to our staff and other members using the facility. If anyone exhibits inappropriate behavior (i.e. swearing, angry, aggressive communication, inappropriate written material etc.) they will be asked to leave.

What are the entrance guidelines for the Templeman Aquatic Centre?

Due to COVID-19, there are a number of protocols in place. Guidelines may be updated as required.

Entry into the QSWC will only be permitted 15-minutes prior to your scheduled swim time

Entrance Guidelines

• Clients can come in through the east entrance doors (double doors) and exit through the east side door.
• Masks are required while waiting in line and upon entry into the QSWC.
• Upon arrival, swimmers will be checked-in by security, pre-screened with proof of vaccination and identification required. Staff will provide swimmers with an appropriate band (if required).
• Patrons must enter their “assigned” change room, change, put items in a locker (bring a lock) and line-up for a shower (following the markings on the floor).
• Remove your mask, shower, and then proceed to the pool deck with your bin (no masks required from this point).

Swimming Guidelines

• While in the pool, you must remain in your designated lane or within your family bubble and respect, others’ 2m distance space.
• In each lane, a maximum of 4 swimmers will be permitted, unless the swimmers are all from the same household (in which case additional swimmers can share the lane space).
• If stopping/resting is required, please stop and stay as tight to the corner as possible and try to only stop at alternate ends from the other lane swimmer.
• Upon completion of your swim, re-don your mask at this point.
• We ask that all patrons shower at home following their swim and change and exit the pool in a timely manner (maximum 15-minutes).

Special Notes

• If, at any point, you have a question for a staff, you must wear your mask prior to approaching them.
• Bather load maximums will be reduced, depending on the pool and swim type.
• Limited equipment will be available. Lane swimmers may bring their own equipment, provided it has been properly disinfected beforehand).
• The spectator area will be open (face coverings are required)
• During recreational swims, all children under the age of ten will be required to have a parent/guardian in the facility. For those 7-9 who pass the swim test, the parent/guardian can be in the pool viewing area. For those 7-9 who do not pass the swim test, the parent/guardian must be in the pool with their child and also purchase a ticket and enter the deck in swimming attire.
• For rental groups, with minor children, parents will be required to assist their child in the change room, as needed, and then wait in the designated area.

What are the modified services for recreation programs?

Our priority is to provide quality services to our customers. These are the required modifications in order to achieve a safe service level while maintaining all of the requirements outlined by Public Health, Government agencies, or other relevant Professional Authorities.

All program areas, client entry requirements

• Clients must be screened in upon entry to the QSWC. If you aren't able to pass the screening, you will not be allowed in the facility. Please do not come to the QSWC if you are feeling unwell. If you cannot pass the screening or display symptoms, you will be asked to leave and contact public health for further direction. You cannot return until you test negative and are symptom free for 24 hours.
• Clients can come into the building prior to their booking but will not be able to access their class until 10 minutes before the course.
• No drop-in program participation is permitted, pre-purchased tickets/registration is required for all program areas.
• Clients must line up (with face coverings on) to enter the facility, while respecting a 2-metre distance from other patrons.
• Clients must hand sanitize before and after class
• Organized groups are encouraged to follow their sport governing body’s requirements. Upon entry, these groups will be responsible for all contact tracing, and screening of their participants, as required by public health. This documentation must be available for City staff to review and kept by the group for at least 30 days.

Face coverings:

• Everyone is required to wear a mask or face covering while waiting in line for their program, upon entry, and in all public areas.

Exemptions:

• is a child who is younger than two years of age;

• is attending a school or private school within the meaning of the Education Act that is operated in accordance with a return to school direction issued by the Ministry of Education and approved by the Office of the Chief Medical Officer of Health;

• is attending a child care program at a place that is in compliance with the child care re-opening guidance issued by the Ministry of Education;

• is receiving residential services and supports in a residence listed in the definition of “residential services and supports” in subsection 4 (2) of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008;

• is in a correctional institution or in a custody and detention program for young persons in conflict with the law;

• is performing or rehearsing in a film or television production or in a concert, artistic event, theatrical performance or other performance;

• has a medical condition that inhibits their ability to wear a mask or face covering;

• is unable to put on or remove their mask or face covering without the assistance of another person;

• needs to temporarily remove their mask or face covering while in the indoor area,

  • to receive services that require the removal of their mask or face covering,
  • to engage in an athletic or fitness activity,
  • to consume food or drink, or
  • as may be necessary for the purposes of health and safety;

• is being accommodated in accordance with the Accessibility for Ontarians with Disabilities Act, 2005;
• is being reasonably accommodated in accordance with the Human Rights Code; or
•   performs work for the business or organization, is in an area that is not accessible to members of the public and is able to maintain a physical distance of at least two metres from every other person while in the indoor area. 

All recreation program modifications

• Class sizes have been reduced to ensure adequate physical distance between participants.
• Room capacity limits are posted outside of each space and must be adhered to by all.
• Participants must respect the minimum required physical space of those around them.
• If you must speak to a staff, you must be wearing a face covering.
• Frequent hand hygiene will be encouraged.
• Water fountains are closed, so, please bring your water bottles pre-filled.
• Full refunds and cancellations are permitted only 24-hours prior to the activity. Credits are placed on the account unless a client specifically requests a refund.
• Participants not following the rules and new protocols will be asked to leave and re-entry, at a later date, will be assessed by Management.
• An isolation area will be designated for each program location for any staff or participant who may show signs of illness - until transportation from the site can be arranged.

 Health & wellness program modifications

• Beginning September 13 our fitness studios and program rooms will reopen. The workout studio will remain closed except for personal training and registered programs.
• The FDC Indoor Track will reopen on September 21 with pre-registration taking place starting September 14.
• Personal training is available over ZOOM and in-person
• Fitness classes are currently being held over ZOOM 
• Indoor classes will have space and directional markings posted to follow upon arrival, exits, and during your class.
• Please come dressed in your workout attire as change rooms are not available. Washroom facilities will be assigned to each class area.
• Participants must bring their own mats and are encouraged to bring resistance bands, yoga blocks, foam rollers and/or weights, if needed.

• Limited equipment will be available. Participants may use disinfectant spray for any City equipment before and/or after use.
• City Staff will ensure all equipment is cleaned and disinfected between users.
• Participants may choose to remove their face covering/mask once in their designated workout space.
• Face coverings must be put back on prior to leaving their space.
• Participants must refrain from singing or shouting during their class time (as no face covering are worn by all participants at this time).
• Participants must remain in their designated/marked workout space. 

Outdoor programs modifications (local parks)

• All above protocols must be followed
• Each park location has washrooms available, as needed
• Personal trainers must maintain physical distancing of two metres. When it is not possible to maintain physical distance, personal trainers will be required to wear a surgical mask and face shield and clients are encouraged to wear cloth face coverings. 

Parkdale Community Centre

• All above protocols must be followed 

Gymnasium (not open as this time)

Children’s program areas modifications

• All above general protocols must be followed
• Pick-up and drop-off locations will be outside. Designated line-up location will be assigned at the East entrance.
• Parents must sign-in their child(ren) with the program staff and complete a screening assessment (outdoors) prior to the instructor bringing the children in.
• No use of toys that cannot easily be cleaned (playdough, sensory tables, etc.).
• No sharing of objects, toys, personal items.
• Each group will have designated equipment that will not be shared with other groups until it has been cleaned and disinfected.
• Participants’ personal belongings must be kept to a minimum and must be labeled and kept in their own designated area.
• Children must bring their own, labelled water bottle and snacks (as needed) which must be kept in their designated space and are not to be shared.
• Frequent  wiping down of touched surfaces will be completed by staff.
• Frequent handwashing will be encouraged.
• Staff will encourage 2m physical distancing throughout the program.
• Staff will closely monitor children’s health/symptoms and will phone parents for pick-up if any symptoms arise. There will be a designated isolation area for children who display symptoms until they can be picked up. This will be documented and parents will be provided the number for Public Health for follow-up.

What is currently opened and closed at the Quinte Sports & Wellness Centre? 

Learn more about our RCCS roadmap to reopening.

What cleaning protocols do you have in place at the QSWC?

Enhanced cleaning and sanitation will take place throughout the building. High touch areas such as doors, PIN pads, sinks, player’s benches and railings will be cleaned between bookings with top to bottom cleaning/sanitization done at the end of each day.

Will I need to apply hand sanitizer immediately upon entry and upon leaving the QSWC?

You will be asked to hand sanitize upon entry into the building. Hand sanitizing stations will be positioned throughout the Centre. Upon leaving the building, we encourage you to hand sanitize.

What will I do when I arrive?

When you arrive at your designated entrance, you will be allowed into the building 15 minutes before your scheduled program activity/booking or 10 minutes for a fitness class. For ice rentals, you will be allowed in 10 minutes before your booking. Security will ensure you are on the attendance list, ensure you are wearing a face covering and will ask you the screening questions. From there, you will go to your activity.

To ensure physical distancing, what is the capacity in each area?

The capacities within the building vary. Other than programs, full capacity is allowed in the facility. 

What is the air quality in the facility?

Our facility staff do regular checks of our air quality.

• Air exchange specifically for our fitness rooms, we displace the volume of air in the weight, aerobics and yoga room on average every 10 minutes with fresh air.
• All of our recirculating air handlers in the building have had their pre filters upgraded to hospital grade filtration.
• All of our fresh air exchange units have Hepa filters which are even greater filtration.
• Our pool area air exchange is 50% greater than Ashrae standards for air quality.

Can I use the water fountains?

Water fountains and bottle filling stations are open for use. Players/participants should have clearly labelled water bottles.  Water bottles should be washed after each ice time and should not be shared. 

What health and safety measures has the QSWC put in place?

The health and safety of our clients, public and staff continues to be our priority today and every day.  Each activity area will have specific guidelines related to that function. Additional Measures We Are Taking: 

• Increasing our cleaning and disinfection protocols, especially in high touch areas

• Placing signage with public health reminders

• Encouraging contactless payment methods (use of debit or credit, instead of cash)

• Complying with all public health guidelines and updating our procedures as changes are made

• Ensuring staff is wearing the necessary personal protective equipment related to COVID-19

• Changing workstations/facility areas to ensure physical distancing is being respected

We thank you for your patience as we continue to navigate our way through these changes.

What are the face covering exemptions?

My program was cancelled. Will I get a refund?

All program participants have received a credit on their account for any cancellations as a result of COVID-19. Clients can request a refund by calling 613-966-4632.

Will there be programs? 

Learn more about our Activity Guide.

Is the walking track open? 

The FDC Indoor Track will reopen on September 21. Pre-registration is required with registration opening up on September 14.

Is the gymnasium open? 

The gymnasium is closed at this time as it being used for the Hastings Prince Edward Public Health Vaccination Clinic. Learn more about our RCCS roadmap to reopening.

Can I drop-in for a program?

Learn more about our RCCS roadmap to reopening.

Can I register for only the fitness classes I can attend rather than the whole session? 

Yes, you can pay per class, if space is available. Pre-registration is still required. 

How do I sign up for a program?

You can sign up online or over the phone at 613-966-4632 with our customer service representatives. You can also make an appointment if you need to register in person.

Do we have to wear a face covering or mask when exercising? 

Face covering/masks are required while you are waiting in line outside the QSWC and when you enter the building and until your class starts.  If you leave the area you must put your mask on. Physical distancing of at least 6 feet/2 metres must be maintained. Subject to Provincial exemptions.

For programs in the gymnasium, are we we able to use change rooms?

Learn more about our RCCS roadmap to reopening.

Can I use the water fountains? 

Learn more about our RCCS roadmap to reopening.

Water fountains and bottle filling stations are open for use. Players/participants should have clearly labelled water bottles.  Water bottles should be washed after each ice time and should not be shared. 

Do I have to bring my own mat, weights or bands? 

We will not be providing mats. We will be providing weights and bands, but you are welcome to bring your own. 

Will there be props provided for Yoga classes?

No, if you require blocks, pillows or yoga straps you will need to bring your own along with your own mat.

How far apart are the participants during the fitness class?

Each participant will be 6 feet (2 metres apart) from others.

Where is Parkdale Community Centre located?

Parkdale is located at 119 Birch Street.

For pickleball, do you have to wear masks?

At this time, the Quinte Sports and Wellness Centre is not open for pickleball. Learn more about our RCCS roadmap to reopening.

A face covering is required upon entry to the QSWC and in all public/common/waiting areas. You can remove your face covering once you start to play on the court.  You must wear your facemask while sitting and waiting for your turn to play.

Do you provide the pickleball equipment?

Learn more about our RCCS roadmap to reopening.

We will be providing the nets, paddles and balls if required.

Can I sign up for all weeks of pickleball?

Learn more about our RCCS roadmap to reopening.

Can I sign up for all levels of pickleball?

Learn more about our RCCS roadmap to reopening.

What if I need to cancel my pickleball booking?

Learn more about our RCCS roadmap to reopening.

Are we able to play doubles in pickleball?

Learn more about our RCCS roadmap to reopening.

How many are allowed to play pickleball?

Learn more about our RCCS roadmap to reopening.

Can I sign my friend up for a class?

We are asking that you only sign people up within your household.

Is the 50+ Centre open? 

At this time we are not offering programming in our 50+ Centre but we are doing some programs via Zoom and in our parks.  Please call 613-966-4632 to get more information. Learn more about our RCCS roadmap to reopening.

For children's programs, do you have to wear masks?

Children, 3 years of age and up, participating in our programs are required to wear a mask/face covering.

Do leaders have to wear masks for children/youth programs?

Are the City's splash pads open?

Currently our splash pads are closed for the season. Splash pads are located at Kinsmen, Selma Bochnek Splash Pad at Parkdale Veteran's Park and West Riverside. See splash pad hours. 

What is the City of Belleville's Vaccination Policy?

On September 22, 2021 the City introduced a Proof of Identification and Proof of COVID-19 Vaccination for Individuals Entering City Buildings Policy effective September 22, 2021. 

The Corporation of the City of Belleville (the “City”) will require all individuals age 12 and over who seek to enter City buildings to provide proof of identification (showing name and date of birth) AND proof of being fully vaccinated against COVID-19 as a condition of being granted access to City buildings. Proof of identification AND proof of COVID-19 vaccination must be shown each time an individual seeks entry to a City building. 

Individuals who do not provide proof of identification AND proof of being fully vaccinated against COVID-19 will be directed to access City services, where available, online or by phone. 

In certain limited circumstances, as noted below, exemptions from these requirements may apply.  Acceptable exemptions to the Policy are: 

• Where an individual is not able to obtain a COVID-19 vaccine for a medical reason AND the individual provides written proof from a physician, which is satisfactory to the City, that a medical exemption is required.
  • On or before November 12, 2021 where the individual is a youth under 18 who is actively participating in an organized sport (sports leagues, organized pick up sports, dance classes and swimming classes).  This exemption applies ONLY to individuals seeking entrance to the Quinte Sports & Wellness Centre.  This exemption will not be available after November 12, 2021.
  • On or before November 12, 2021 where the individual is a client attending a physiotherapy or massage appointment.  This exemption applies ONLY to individuals seeking entrance to the Quinte Sports & Wellness Centre for the period of time they will be attending their physiotherapy or massage appointment – once the appointment is completed the individual is required to exit the building.  This exemption will not be available after November 12, 2021.
  • Where the individual is a City employee and they are seeking entry to the City building in their capacity as a City employee.  City employees are covered by the Mandatory Covid-19 Vaccination Policy. 

 ** The Province has also added an additional exemption: 

• Patrons who provide documentation that confirms they are currently participating in a COVID-19 vaccine clinical trial authorized by Health Canada

The health and safety of City employees and individuals entering City buildings is a priority for the City. To ensure a safe and positive experience, please treat everyone with respect, kindness and patience as we implement this Policy. Individuals who do not conduct themselves in this manner will be asked to leave City buildings and entrance areas immediately. 

If you have questions about how to obtain a copy of your vaccination receipt, visit the COVID-19 vaccination provincial portal or call the Provincial Vaccine Booking Line at 1-833-943-3900. You can also refer to the Using Your Vaccination Receipt: Frequently Asked Questions. 

1.Proof of Full Vaccination:

An individual is considered fully vaccinated if they have received:

• the full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines,
• one or two doses of a COVID-19 vaccine not authorized by Health Canada, followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada, or
• three doses of a COVID-19 vaccine not authorized by Health Canada; AND
• they received their final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

Health Canada approved vaccines:

• 2 doses: Pfizer-BioNtech, Moderna, AstraZeneca/COVISHIELD
• 1 dose: Janssen/Johnson & Johnson 

2.Proof of Identification:

Validation of vaccination will be based on two key identifiers:

1. Name of the identification holder; and

2. Date of birth

A photo identification is not required for individuals under age 18. 

Proof of identity can be established using documentation issued by an institution or public body, provided it includes the name of the holder and date of birth.

Examples of identification documents that may be used to confirm the identity of the holder of the vaccine receipt include:

• Birth certificate

• Citizenship card

• Driver’s licence

• Government (Ontario or other) issued identification card, including health card

• Indian Status Card /Indigenous Membership Card

• Passport

• Permanent Resident card 

Validation of identification AND proof of vaccination is considered to have been completed/successful when the name and date of birth of the presenter of the vaccination receipt and the name and date of birth on the identification document match. If the name and date of birth on both documents do not match, the individual will not be allowed to enter City buildings. 

Why does the City have a policy if the Province of Ontario already has a policy? 

The provincial regulation requires that access to certain businesses and settings be limited to individuals who are fully vaccinated, with some exemptions. These regulations are a minimum requirement and organizations have the authority to go beyond these requirements to strengthen regulations in the interest of public and worker safety. The health and safety of City employees and individuals entering City buildings is a priority for the City of Belleville.  To support this, the City has introduced a proof of identification and COVID-19 vaccination policy to ensure individuals entering City buildings are fully vaccinated against COVID-19, with some exceptions.

What are the exemptions to the City's policy?

Acceptable exemptions to the Policy are:

• Where an individual is not able to obtain a COVID-19 vaccine for a medical reason AND the individual provides written proof from a physician, which is satisfactory to the City, that a medical exemption is required.
• On or before November 12, 2021 where the individual is a youth under 18 who is actively participating in an organized sport (sports leagues, organized pick up sports, dance classes and swimming classes). This exemption applies ONLY to individuals seeking entrance to the Quinte Sports & Wellness Centre.  This exemption will not be available after November 12, 2021.
• On or before November 12, 2021 where the individual is a client attending a physiotherapy or massage appointment.  This exemption applies ONLY to individuals seeking entrance to the Quinte Sports & Wellness Centre for the period of time they will be attending their physiotherapy or massage appointment – once the appointment is completed the individual is required to exit the building.  This exemption will not be available after November 12, 2021.
• Where the individual is a City employee and they are seeking entry to the City building in their capacity as a City employee.  City employees are covered by the Mandatory Covid-19 Vaccination Policy.  

What age do I need to show proof of full vaccination? 

Where do I get my vaccine receipt from?

If you have questions about how to obtain a copy of your vaccination receipt, visit the COVID-19 vaccination provincial portal or call the Provincial Vaccine Booking Line at 1-833-943-3900. You can also refer to the Using Your Vaccination Receipt: Frequently Asked Questions

What does full vaccination mean? 

Proof of Full Vaccination:

An individual is considered fully vaccinated if they have received:

• the full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines,
• one or two doses of a COVID-19 vaccine not authorized by Health Canada, followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada, or
• three doses of a COVID-19 vaccine not authorized by Health Canada; AND
• they received their final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

Health Canada approved vaccines:

• 2 doses: Pfizer-BioNtech, Moderna, AstraZeneca/COVISHIELD
• 1 dose: Janssen/Johnson & Johnson
• mRNA vaccine: Pfizer-BioNtech, Moderna

How do I show proof of identification?

Validation of vaccination will be based on two key identifiers:

1. Name of the identification holder; and

2. Date of birth

A photo identification is not required for individuals under 18.

Proof of identity can be established using documentation issued by an institution or public body, provided it includes the name of the holder and date of birth.

Examples of identification documents that may be used to confirm the identity of the holder of the vaccine receipt include:

• Birth certificate
• Citizenship card
• Driver’s licence
• Government (Ontario or other) issued identification card, including health card
• Indian Status Card /Indigenous Membership Card
• Passport
• Permanent Resident card

Why do I have to show proof of vaccine and my identification every time?

We are not able to collect or store the vaccination records, which means proof of vaccination must be provided upon entry each time.

What if I am not comfortable sharing my vaccination status?

It is certainly your decision if you do wish to provide proof of vaccination. However, without proof of vaccination and identification we are unable to let you into the Quinte Sports and Wellness Centre.

Now that I am fully vaccinated, do I still need to wear a face covering and be screened to come in?

Yes. Even if you are fully vaccinated you still need to follow all of the safety measures in place including wearing a face covering, maintaining 6 feet physical distancing, practicing good hand hygiene, answering the screening questions upon entry and staying home if you feel unwell. We thank you for your help in reducing the risk of COVID-19 in our community.

Instead of being vaccinated, can I just show you proof of a negative test or rapid antigen test?

No, these test will not allow you access to the building. Proof of vaccination or proof of exemption is required.

Questions 

If you have questions about how to obtain a copy of your vaccination receipt, visit the COVID-19 vaccination provincial portal or call the Provincial Vaccine Booking Line at 1-833-943-3900. You can also refer to the Using Your Vaccination Receipt: Frequently Asked Questions.

If you have specific questions about access to the Quinte Sports & Wellness Centre, please contact us at 613-966-4632 or email us. You can also stay up to date with us by visiting qswc.ca

Please check with your governing body for specific vaccination policies for your group or league.

Additional information and resources

There are a variety of resources available:

• News Release – Ontario Releasing Guidance to Support Proof of Vaccination (Sept 14, 2021)
• Backgrounder – Using Your Vaccination Receipt: Frequently Asked Questions – Ministry of Health (Sept 14, 2021)
• COVID-19 in Ontario
• O. Reg. 645/21: Rules for Areas at Step 3 and at the Roadmap Exit Step
• O. Reg. 364/20: Rules for Areas at Step 3 and at the Roadmap Exit Step
• Reopening Ontario
• Hastings Prince Edward Public Health
• City of Belleville
• Quinte Sports & Wellness Centre